Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
710 reviews
5 stars
310
4 stars
149
3 stars
100
2 stars
39
1 star
112
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold fries, undercooked items, and poorly made blizzards.
Staff Performance
Feedback indicated a lack of professionalism among staff, with some customers noting rude behavior and a lack of training.
Cleanliness
Several customers mentioned unsanitary conditions, including dirty tables and a messy environment.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their food, particularly the ice cream.
- KCKimberly Cabral4 days ago1.0Waited 25 mins for my food and the fries were cold and burgers were soso. They r to slow. Hubby and I will not go back for a while. And my blizzard was melting so they let it sit there instead of bringing it to us like they r suppose too.
- RRReukoNov 5, 20251.0Often forgets sauces and additional candies I request for my blizzards. I dont ever write reviews but after their blizzard machine was down I asked for two buster bars instead, which cost less than the large blizzard I asked for and they said theyd only do one. Ive worked at DQ when I was in HS and you can turn off items in the door dash app when you run out of things or a machine is broken.
- AAAndrew AllenOct 30, 20254.0Tables might have needed an extra wipe down but all in all a good place to go. The tenders were on the skimpy side for size but at least they contained cooked chicken unlike the last place I reviewed with chicken. And to be honest, I ordered off the "2 for $5" menu so I can't complain. $18.65 after tax for two adults and a toddler isn't bad.
- MNMercedes NethersSep 24, 20251.0Absolutely furious with this location!!! Ordered my sons 18th bday cake many days ago with a special baby photo on it. Show up there to pick it up at designated time and no one has made the cake.. manager says it was the day before managers job and oh well nothing can be done.. I ask for a discount or a free cake as I'm extremely upset.. nope, best they can do is $3 off a $37 cake!!! What?! The worst customer service ever!!!!!
- CRChrissy RoseSep 19, 20251.0Absolutely terrible No lights at drive through 20+ minute wait in drive threw they weren’t even busy. Chicken tenders harder than a rock French fries cold Bad customer service. This place has gone downhill since 2020
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Evans Mills, NY offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, burgers, fries, and specialty treats like Blizzard® Treats and Chicken Strip Baskets.
What are the operating hours of Dairy Queen Grill & Chill in Evans Mills?
The Dairy Queen is open Monday to Thursday and Sunday from 10:30 AM to 9:30 PM, and on Friday and Saturday from 10:30 AM to 10:30 PM.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, Dairy Queen Grill & Chill in Evans Mills has a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly and offers amenities such as booster seats, high chairs, wheelchair accessibility, and restrooms.
Can I order food from Dairy Queen online or use a mobile app for deals?
Yes, you can order online for pickup via their website and download the Dairy Queen app for exclusive deals and mobile rewards.
Does Dairy Queen Grill & Chill have indoor and outdoor seating?
Yes, there is both indoor seating and outdoor seating available at this location.
Where is Dairy Queen Grill & Chill located in Evans Mills?
It is located at 26475 Johnson Rd, Evans Mills, NY 13637-3271, USA.
What nearby stores can customers visit along with Dairy Queen Grill & Chill?
Nearby, customers can visit Dollar Tree for discount shopping, Shoe Dept. for footwear, and Verizon or Wireless Zone for mobile needs.
Are there other dining options near Dairy Queen Grill & Chill in Evans Mills?
Yes, customers can also find Grand Buffet of Leray Inc (Chinese buffet), Wayback Burgers, Taco Bell, and Little Caesars Pizza close by for a variety of meal options.
What accommodations are available near Dairy Queen Grill & Chill for out-of-town visitors?
Nearby accommodations include Candlewood Suites Watertown-Fort Drum and Days Inn by Wyndham Watertown Fort Drum NY, both providing convenient lodging options.