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Dairy Queen Grill & Chill

3.7
(720 reviews)

Business Details

26475 Johnson Rd, Evans Mills, NY
13637-3271, United States
(315) 629-6701
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
26475 Johnson Rd, Evans Mills, NY
13637-3271, United States

Hours

Reviews

3.7
720 reviews
5 stars
313
4 stars
149
3 stars
101
2 stars
40
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported long wait times and poor service, with many expressing frustration over staff attitudes and lack of responsiveness.

Food Quality

Numerous reviews highlighted issues with food quality, including cold and undercooked items, incorrect orders, and poorly prepared blizzards.

Management Issues

Several customers mentioned unprofessional behavior from management, including poor handling of complaints and lack of accountability.

Cleanliness

Feedback indicated that the restaurant was often unclean, with dirty tables and unsanitary conditions noted by multiple reviewers.
  • CE
    Cant Even
    Feb 26, 2026
    1.0
    We’ve been here several times before to get milkshakes without any real issues however this time they said they couldn’t make the that flavor into a milkshake. However that’s false because we’ve gotten it before. The way the person in the window was speaking sounded off putting then said one moment let me check, came back to say they were out of that flavor. However that’s not what was stated the first time so it seems to me like they just didn’t want to make the milkshake at all, then tried to pass it off as not having the flavor after we said we’ve had it made before. We left without ordering anything after that.
  • JW
    Joseph Wing
    Feb 15, 2026
    1.0
    I went to this dairy Queen grill & chill I got to the counter to place an order and I stood there for a good 10 maybe 15 minutes and still wasn't waiting on, I do not know if the person was the manager or what he was but the guy never apologized for the inconvenience, poor service! This place doesn't deserve a one-star!
  • TL
    Ty Lee
    Feb 10, 2026
    2.0
    Honestly, just don’t waste your money coming here. I don’t know if it’s a staffing issue or the workers just don’t care. However, it’s just consistently poor service and bad food. My fries weren’t fully cooked, the bun was stale, the soda was flat. On top of all of this, it took 20 minutes to get our food when there wasn’t any other customers IN THE MIDDLE OF LUNCH. So yeah, in conclusion just save your money and go somewhere else. This location needs an overhaul or just to close.
  • AP
    alexey potashnii
    Jan 2, 2026
    1.0
    Extremely long preparing time
  • BB
    Brynlee Birch
    Dec 18, 2025
    1.0
    Sat in line for nearly 40 minutes, waited 20 before they even took our order, and had a really long line forming.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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