Wendy's

3.8
1550 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
199 Hempstead Tpke, Elmont, NY
11003, United States

Hours

Reviews

3.8
1,550 reviews
5 stars
649
4 stars
395
3 stars
229
2 stars
75
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly in the drive-thru.

Food Quality

Several reviews mentioned issues with food being overcooked, cold, or incorrect, leading to dissatisfaction.

Speed of Service

Customers frequently complained about slow service, with long wait times for food orders.

Cleanliness

Some reviews noted cleanliness issues within the restaurant, including dirty areas and unsanitary conditions.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising helpful employees while others reported negative interactions.
  • JH
    jay henry
    Nov 10, 2025
    1.0
    Food not cooked bread expired today
  • PP
    Plutus
    Nov 8, 2025
    5.0
    Pretty cheap meal and done in under a minute
  • BB
    Bunnicula
    Nov 7, 2025
    5.0
    I wish Id gotten his name but there was a young African American man Managing tonight Fri 11/7 and wow! Hes really an asset to your team. They were really slammed with orders and he was everywhere helping out. During that rush Id had a non serious frustration with the dashers and he really went above and beyond to make it up.
  • ZR
    Z. R.
    Oct 20, 2025
    1.0
    I don’t even know where to start. I came here a year ago and had a rude experience, but decided to give it another try today—unfortunately, it was no better. The food was overcooked, my preorder through the app was missing the sauce, and the cashier, Juliana, was rude, unnecessary attitude through the roof, and handed me a folded receipt. She may be new, but that’s no excuse for poor customer service. When I came back to the store for the missing sauce, I walked in and was completely ignored until an older lady, who seemed to be a manager, kindly gave me two BBQ sauces. I appreciated her professionalism, but overall, the experience was disappointing once again. The energy here is off, and the level of professionalism is just not there. I won’t be returning.
  • NB
    Naliah-Alexandra Bryan
    Oct 17, 2025
    4.0
    The parking situation was pretty hectic. I parked in the lot but once a line starts at the drive thru no one whose parked can get out. Plus, they have a one-way exit which is impossible to leave through without getting in the drive-thru line.

Frequently Asked Questions About Wendy's

Is Elmont #29 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.