Chipotle Mexican Grill

Reviews

• DF

  Denise Francis-Butler

  Dec 31, 2025
  1.0
  12/31/25 I just left this store-620 Hempstead Tpke Elmont as an upset customer!! After leaving the gym after a long workout, I ventured to this location to order a high protein, high fiber bowl which cost $10.80, without tax of course. After waiting in line for approximately 20 minutes, I placed my order , having to repeat myself several times and having to state the components of a high protein, high fiber bowl. When I approached the register I was informed by the male cashier that my order was $ 16. 19. After inquiring why the cost was so high, it was stated that I got extra chicken. After I express that I did not ask for extra chicken, the young lady that prepared my order came over, OPENED my bowl and EXAMINED IT!!!! She the took my already prepared meal, and placed it to the end of the counter and commenced to prepare a second order!!!! Upon seeing this and not wanting to wait for any additional time, I informed both employees that I would take what was already prepared. The up charge of adding extra chicken to an order when it was not asked for was unethical and should not have occurred. Additionally, after learning of HER ERROR, both the young lady that prepared my order as well as the cashier should have informed a manager of her error. AS I AM SITTING HERE WRITING THIS REVIEW, MY ANGER IS INTENSIFYING AS A RESULT OF REALIZING THAT MY BITES OF EXTRA CHICKEN IS ABSENT!!!!😡😡😡 DO BETTER CHIPOTLE!!!!!! Acknowledge your wrongdoings and train your employees better!!!!
• MD

  Meira Duftler

  Dec 29, 2025
  1.0
  They didn’t put chicken or beans in my bowl. Got a free entree by complaining online, but this meal wasn’t comped which I would’ve preferred.
• NW

  Nadine Wolfe

  Dec 21, 2025
  2.0
  I made my orders online. When I picked up my order, the food was in a bag squished on top of each other. I had to repack the orders. The dishes had very, very little meat, basically BEANS & RICE.
• DR

  Danny Ramirez

  Dec 18, 2025
  1.0
  Didn’t even bother to check her name but lady who handles orders always arguing with the people seems like she wakes up and decides to be sour always has a scrunched up face you guys need to work hiring people who can handle they emotions and know how to be respectful but clearly she doesn’t know what manners are
• JD

  Javi Dotty

  Dec 17, 2025
  1.0
  I waited about 30 minutes in line at this location and attempted to use Chipotle’s Unwrap Extra burrito BOGO promotion which took place on 12/13/2025. I purchased a burrito and was expecting to be able to get one free entree of my chose with it(which is what the promotion states I am allowed to do) but staff incorrectly told me a burrito bowl could not be the free entrée, despite the official terms. After waiting so long and needing to feed my family, I went through with the purchase anyway. This felt unfair and poorly handled. Staff need clearer training on promotions to avoid putting customers in this position. Wish a refund or credit could be issued but not likely.

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