McDonald's

3.0
1901 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
410-15 N Main St, Elmira, NY
14901, United States

Hours

Reviews

3.0
1,901 reviews
5 stars
476
4 stars
339
3 stars
349
2 stars
229
1 star
508

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or incorrectly prepared items.

Customer Service

Numerous complaints about rude or unhelpful staff, with some customers feeling ignored or mistreated.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and poorly maintained bathrooms.

Management Issues

Feedback indicated a lack of effective management, with calls for better training and oversight of staff.
  • PB
    Peter Beardsley
    Nov 14, 2025
    4.0
    This location is a bit off the exit path that said the food was spot on.
  • SG
    Shannon Gill
    Nov 2, 2025
    5.0
    When I went to this mcdonald there was one women working drive thru and front end also doing hash browns alone . On a busy Sunday morning. She needs a raise .
  • JA
    jeffrey ackerman
    Oct 30, 2025
    3.0
    This McDonalds in Elmira is a bit lackluster. My burger was not very hot and the roll was not real fresh. Just ok service at the counter. It was lunch, not great.🤔
  • JJ
    James Jackson
    Oct 15, 2025
    1.0
    On multiple occasions, food has been missing and when you try to go back in to get it, they just give you a hard time so they wanna take your money but not give you the food you ordered. I’m not sure I will ever go back to this McDonald’s again. If you all are looking for an alternative in Ithaca, there’s always the triphammer Road McDonald’s
  • DT
    Donald Taylor
    Sep 30, 2025
    1.0
    I’d like to start by this is maybe my 3rd negative review in 39 yrs…. My momma taught me if I don’t have anything nice to say not to say anything at all… However! I’m appalled by my experience tonight. Waited at the window for 10 mins then was asked to move forward. I replied with I don’t understand why we aren’t informed before we pay that the wait is longer than usual. The lady at the window sucked her teeth at me and said “And” so I replied with “And” she said so what are you saying? “I’m not pulling forward.” She turned and told the entire staff I wasn’t moving forward. When our food came out it was thrown every which way in the bag but right side up. Burgers smashed, half the dressing on the sandwiches, half on the bag, fries spilled all over, no dressing for the nuggets and unsalted fries. I hope everyone enjoys the pictures attached. To top it offff, the manager was standing there and assisting her staff in bagging our meals in such an unexceptable way. Once we were home and I noticed the fries were unsalted and the “care they used preparing” our food I called and asked to speak to a manager. I waited 10 mins before hanging up. I then tried for another 40 mins before the phone was finally hung up from my initial call, meaning I would’ve waited 50 mins to speak to the manager from my initial call. The manager had a lackluster attitude and was only willing to make it right for whatever food we have left. When I offered her pictures to show her what I’m talking about she still said she can only refund for the food we have left. Even after I explained to her I have 3 young children 10&under who needed to eat what they could and it took 50 mins for me to get in touch with her. I give these guys a -10star rating and Do Not Recommend Any wastes a penny here!! Is this what you strive for McDonald’s??

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Elmira, NY?

McDonald's in Elmira, NY is open 24 hours every day of the week.

Does McDonald's Elmira offer drive-thru service and what are its hours?

Yes, McDonald's Elmira has a drive-thru that operates 24/7, every day.