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Brand Certified

Chipotle Mexican Grill

3.9
(360 reviews)

Business Details

9015 Queens Blvd, Elmhurst, NY
11373, United States
(347) 396-3452

About

Mexican Restaurant
Chipotle Queens Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9015 Queens Blvd, Elmhurst, NY
11373, United States

Hours

Reviews

3.9
360 reviews
5 stars
188
4 stars
68
3 stars
29
2 stars
18
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, disorganized, and unhelpful.

Food Quality

Customers reported inconsistent food quality, including undercooked rice, overly salty dishes, and issues with portion sizes.

Portion Control

Many customers expressed dissatisfaction with strict portion control, feeling that they received inadequate amounts of food for the price.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and enjoyed the food overall.
  • AA
    ash
    4 days ago
    1.0
    On Saturday evening (2/28), I was told multiple ingredients were unavailable, which I understood. However, when I still chose to order, both servers gave me an obvious look that they didn’t wanna serve and wanted the free time they have(They had no line). I let it slide, but until I asked for a sauce, I was told it was out of stock and to “keep the line moving.” Mind you, there were only two people in line, and it was nearly empty while other places were getting more orders than Chipotle itself. Running out of items is understandable. Speaking to customers with disrespect and impatience is not. If you don’t like the job, why don’t you just do something better and don’t give customers such a bitchy attitude because you don’t want to do your job that you applied for? I expect better professionalism or at least basic respect.
  • MC
    Marieugenia Cardenas
    Feb 20, 2026
    1.0
    The chicken was so spicy and overseasoned it was completely inedible.
  • MT
    Malrie Thompson
    Jan 24, 2026
    1.0
    Went yesterday for some food employees seemed disorganized like they were having difficulty rotating shifts or something. Took forever for someone to not only take my order but to also ring me up. Good customer service is not leaving your customers hanging and letting them know you’ll be with them soon.
  • ST
    Stay Tuned.
    Jan 17, 2026
    1.0
    I come here almost every day, so this isn’t a one-off experience. The manager actively reinforces strict portioning on kids’ meals to the point where employees seem uncomfortable giving even a reasonable amount. I’m a picky eater and usually order the same kids meal with the same three items because it fits my budget, time, and energy. Even so, it feels like you have to justify your order or you’re asking for too much when you’re not. Portion control is understandable, but the way it’s enforced here makes customers feel like they’re begging for food instead of being served. At this point, I’ll probably just start cooking at home.
  • JA
    jiayao an
    Jan 8, 2026
    3.0
    They won’t prepare your online order until you get there and tell them to. So what’s the meaning of online order?

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Queens Center?

Chipotle Mexican Grill at Queens Center is open daily from 10:45 AM to 8:45 PM.

Where is Chipotle Mexican Grill located in Elmhurst, NY?

It is located at 9015 Queens Blvd, in the food court near JC Penney at Queens Center, Elmhurst, NY 11373.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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