A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude or unresponsive.
Cleanliness
Store cleanliness is inconsistent; some customers report clean environments, while others mention dirty conditions, especially in the dairy and meat sections.
Stock Availability
Frequent complaints about low stock and empty shelves, particularly for popular items and sales.
Management Issues
Concerns about poor management and organization, with reports of ineffective responses to customer complaints and stocking issues.
Convenience
Many customers appreciate the store's location and convenience, noting it has a good selection of items when well-stocked.
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Samantha Santiago
Jan 5, 2026
1.0
Unbelievable! Old lady with a cane that works there was more concerned about a left over receipt that a previous customer didn’t want at self check out as if I was going to take the receipt and do something with it. She didn’t even assist me with scanning the huge pack of water I was purchasing. Terrible customer service!
VV
V
Nov 30, 2025
1.0
I asked for the stop and shop brand for cold cuts when I arrived at the cashier it was all boar’s heads .
JJ
Joe
Oct 26, 2025
1.0
Store in Eastchester is dirty limited items and only 1 cashier available
JM
Julie Merino
Oct 19, 2025
1.0
This is the worst stop @ Shop. They are always out of stock
LW
Lo W.
Sep 29, 2025
3.0
The seafood guy who worked on 9/28 should be fired. He made us wait while he was on his phone, then we ask questions and his answers were all ya, no, sure. Horrible about 11:00am Sunday.