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Subway

3.6
(205 reviews)

Business Details

(315) 437-0507
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local East Syracuse Subway® Restaurant at 6430 Kirkville Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
6430 Kirkville Road, East Syracuse, NY
13057, United States

Hours

Reviews

3.6
205 reviews
5 stars
79
4 stars
40
3 stars
38
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some found staff friendly while others reported rudeness and unprofessional behavior.

Food Quality

Inconsistent food quality; complaints about stale bread, missing ingredients, and poorly made sandwiches.

Cleanliness

Reports of cleanliness issues, particularly with bathrooms and food preparation areas.

Operational Issues

Frequent complaints about the store closing early and being understaffed, leading to long wait times.

Management Response

Negative feedback regarding management's responsiveness to complaints and issues with orders.
  • ZZ
    Zareuz
    Feb 11, 2026
    1.0
    I got some food at the subway because im a truck driver my semi broke down and I had to wait on my drive leader to tell me what to do because my truck was 4 miles away I was getting a hotel room so I waited in the subway till I got the ok from my driver leader. I sat there for a while and charged my phone probably 3 hours which is quite a bit but nothing bad that I was doing I even bought a meal and a drink to be a customer. Well after a while the two employees that were there vanished to the back for a minute then this lady came in I went to use the bathroom and sat back down well before I sat down the worker was talking to the lady that walked in then ran to the back then the lady came up to me and said she was the district manager and I need to leave and I said why and she said no one sits in a subway for 3 hrs her employees feel uncomfortable and im not allowed to charge my phone because it’s a liability if something happens to me so I said what did do to make them feel uncomfortable and she was like you have to leave you cant sit here I was like even after buying food I was like what if I bought more food or what if I was having a business meeting and I said over never heard of any restraint saying I cant charge my phone thats what the outlet are here for she said o you have to go you just hit out of the hospital and we dint feel safe so I called all three of them weird because I felt I didn't do anything wrong I even offered to buy more food she was like im asking you politely to leave which I said I am but im letting you guys know you'll are weird because I did not hurt anybody and was customer moral of the story the food was good but the customer service here I felt was just a little unwelcoming I don’t know if it was because I'm spanish or maybe they considered what I did loitering buy I didn't hurt no one and was a customer if you want a good bite cool to stop and eat but dint stay I think I was profiled to be honest because over never been kicked out of a store for charging my phone and talking on it while eating food what if I wanted a safe haven for my buisness I dint know if they were so scared of me why do they work in tha business because I did not come off threatening.
  • KS
    Koby Shatraw
    Jan 8, 2026
    1.0
    A veggie sub was order, picked up and delivered...missing mayo, oil, pickle, cucumbers, peppers, hot peppers, etc. I asked for it to be remade, correctly and delivered. Same thing again...I called and asked for a Manager and got an assistant manager. I attempted to discuss my complaint and she hung up on me. I tried calling back a couple times, no answer! Never again!
  • AW
    Avery Wheelock
    Nov 21, 2025
    5.0
    One of the best subways I’ve ever been to, the staff are amazing. Can usually find a good deal on the mobile app to save money since prices have increased.
  • KS
    kushy smoke
    Dec 19, 2024
    1.0
    The food was olddd and they up charge for some reason....

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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