Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
967 reviews
5 stars
344
4 stars
240
3 stars
156
2 stars
70
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and inattentive.
Food Quality
Many customers reported receiving cold, old, or improperly prepared food, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with unsanitary conditions in both the dining area and restrooms.
Wait Times
Customers consistently complained about long wait times for both drive-thru and dine-in orders.
Operational Issues
Frequent reports of incorrect orders, items missing from orders, and confusion regarding operating hours were noted.
- BBBenOct 30, 20251.0closes earlier than their posted hours
- GGGreenOct 24, 20251.0I've ordered food here more than 15 years, today they messed up my delivery order and support didn't bother to resolve the issue. go to the nearby taco bell instead.
- BEBella ElizabethOct 23, 20251.0Just waited in line 20 minutes right after breakfast had finished up for a biggie bag. A jr bacon cheeseburger, fries, nuggets. Somehow even though they just started lunch and I waited 20 minutes, my food was ice cold like it had been sitting in a fridge. I live nearby so I made the quick stop even though I know it’s not the best Wendy’s and was yet again disappointed. The food was inedible I had to go warm it up.
- BGBrian GeorgeOct 17, 20251.0Dirty. Bathrooms ,kitchen, everywhere is disgusting and smells. Employees are not in proper uniform no customer service.
- CPCarley PriceOct 13, 20251.0I only stopped in to use the restroom because after seeing the cleanliness I couldn't bring myself to eat anything there. There was a wet floor sign by the entrance, but no visible signs that anything had been cleaned in the recent past. As a disabled person it was hard to stay standing because the floor was grimy slippery, not wet slippery.
Frequently Asked Questions About Wendy's
Is 551 East Rochester Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in East Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter East Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 385-4890.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 551 East Rochester Wendy’s serve breakfast?
Yes, this Wendy’s location in East Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 305 West Commercial, East Rochester?
Wendy's is open daily from 9:00 AM to 12:00 AM (midnight).
Does this Wendy's location offer drive-through service?
Yes, the Wendy's at 305 West Commercial has a drive-through open from 9:00 AM to 12:00 AM daily.
Can I order delivery or takeout from Wendy's in East Rochester?
Yes, this location offers delivery and takeout services. You can order through their app or at order.wendys.com.
Is breakfast served at the East Rochester Wendy's?
Yes, breakfast is served and includes combos, sandwiches, coffee, and sides. Available via app or website ordering.
What payment options are accepted at Wendy's, 305 West Commercial?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at 305 West Commercial?
You can call (585) 385-4890, use the live chat on Wendy's Contact page, or complete their customer satisfaction survey online.
Are there employment opportunities at the East Rochester Wendy's?
Check Wendy's careers page with 'East Rochester, NY' to see current job openings at this location or nearby.
What nearby places can I visit before or after dining at Wendy's?
Nearby places include Salvatore's Old Fashioned Pizzeria for Italian food, Crystal's Beauty Salon and Spa for relaxation, and The Rivers Organization, a historic landmark.
Are there other fast food options near Wendy's at 305 West Commercial?
Yes, Taco Bell and other fast food restaurants are nearby for alternative dining choices.
How can nearby amenities assist me when visiting Wendy's?
Nearby services like Flower City Cleaning LLC and community centers like FreeChurch can be convenient stops when you're in the area visiting Wendy's.