Dunkin'

4.0
454 reviews

Business Details

(585) 383-1544
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve East Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
966 Linden Ave, East Rochester, NY
14445, United States

Hours

Reviews

4.0
454 reviews
5 stars
232
4 stars
105
3 stars
46
2 stars
25
1 star
46

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and items missing from their orders.

Service Speed

Customers noted slow service, particularly during busy times, with some experiencing long wait times.

Staff Attitude

Feedback varied on staff friendliness, with some praising individual employees while others reported rudeness and poor customer service.

Product Quality

Several reviews mentioned inconsistent food and drink quality, including stale items and poorly prepared beverages.

Cleanliness

There were complaints about cleanliness, particularly regarding food preparation practices and the state of the bathrooms.
  • LW
    Lamar Wilkinson
    3 days ago
    2.0
    Long time customer, no longer coming back. Large brown sugar shaken espresso and 2 glazed blueberry doughnuts my daily order for I don't know how long now. Over the last 2 weeks when I have shown up in the morning I've been told the espresso machine is down 4 to 5 times. On top of that annoyance the last time I was there, Monday 2/2 it sounded like the gentleman came on the speaker and told me the espresso machine was down, but he talked extremely quietly, so I asked twice, "did I hear you correctly? Is the espresso machine down?" After getting no response to my question I drove to the window to get confirmation. This is where the 2nd gentleman looks at me waves his finger in a circle telling me to go around again. This really upset me, you see me everyday, you know damn well I know the procedure. You couldn't figure there must of been a problem if I was driving up to the window? So in conclusion being this coffee place can't seem to be ready to make coffee in the morning anymore and the new morning crew can't give the proper respect to an everyday customer of 5+ years. I have decided to abandon the last decent Dunkin in my area.
  • NV
    nick venditti
    Jan 20, 2026
    1.0
    Never gets anything right and does not accept LEGAL US CURRENCY.
  • CC
    Christine
    Jan 12, 2026
    4.0
    I love this location! The only reason im not giving 5 stars is because they never mix my coffee all the way so when I get to the bottom theres so much sugar I have to throw it out. Plus I had done a few call ahead orders and had my coffee be ice cold when its supposed to be hot and the sandwiches are usually wrong. If I don't address it on the spot then im told theres nothing they can do. Thats around $40 I spent but couldn't enjoy. I learned to just stop doing order ahead and now I don't have issues. I still love you guys!
  • QB
    Queen Bee
    Dec 31, 2025
    1.0
    Heard a male employee using a slur. Never going back.
  • NP
    nelly paul
    Dec 29, 2025
    1.0
    Employees are slow. Like short bus slow. Went there couple of times, both times the order got messed up. Ordered a hot latte, it was cold both times, Like its been sitting around cold. Me: can i get egg and cheese on a plain bagel, and a medium hot mocha (what ever its called) Employee: “yes ofcource (insert $ amount) please pull up at the next window” Employe: 1 egg and cheese on a-plain bagel, and a medium hot mocha? Me: yes Employee: here you go. Me: thank you ( grabs the paper bag, thinks hold up its to light for a bagel and it smells like bacon) So i pull around and go inside. Me:” hi, so i ordered egg and cheese on a plain bagel, this is a bacon egg and cheese wrap” Employee: no its not its a bagel. Me: no its a wrap Employe: no its not, its a bagel, see the label says bagel. Me: its a wrap, LOOK AT IT. Employe opens it up. (Ohhh shit its the missing wrap, ok we will re make it. They remake it, this time its a bacon egg and cheese on a plain bagel. (Still wrong)

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in East Rochester, NY?

Dunkin' in East Rochester is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified February 01, 2026Yext Knowledge Graph
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