Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve East Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported frequent issues with incorrect orders and items missing from their orders.
Service Speed
Customers noted slow service, particularly during busy times, with some experiencing long wait times.
Staff Attitude
Feedback varied on staff friendliness, with some praising individual employees while others reported rudeness and poor customer service.
Product Quality
Several reviews mentioned inconsistent food and drink quality, including stale items and poorly prepared beverages.
Cleanliness
There were complaints about cleanliness, particularly regarding food preparation practices and the state of the bathrooms.
LW
Lamar Wilkinson
3 days ago
2.0
Long time customer, no longer coming back. Large brown sugar shaken espresso and 2 glazed blueberry doughnuts my daily order for I don't know how long now. Over the last 2 weeks when I have shown up in the morning I've been told the espresso machine is down 4 to 5 times. On top of that annoyance the last time I was there, Monday 2/2 it sounded like the gentleman came on the speaker and told me the espresso machine was down, but he talked extremely quietly, so I asked twice, "did I hear you correctly? Is the espresso machine down?" After getting no response to my question I drove to the window to get confirmation. This is where the 2nd gentleman looks at me waves his finger in a circle telling me to go around again. This really upset me, you see me everyday, you know damn well I know the procedure. You couldn't figure there must of been a problem if I was driving up to the window? So in conclusion being this coffee place can't seem to be ready to make coffee in the morning anymore and the new morning crew can't give the proper respect to an everyday customer of 5+ years. I have decided to abandon the last decent Dunkin in my area.
NV
nick venditti
Jan 20, 2026
1.0
Never gets anything right and does not accept LEGAL US CURRENCY.
CC
Christine
Jan 12, 2026
4.0
I love this location! The only reason im not giving 5 stars is because they never mix my coffee all the way so when I get to the bottom theres so much sugar I have to throw it out. Plus I had done a few call ahead orders and had my coffee be ice cold when its supposed to be hot and the sandwiches are usually wrong. If I don't address it on the spot then im told theres nothing they can do. Thats around $40 I spent but couldn't enjoy. I learned to just stop doing order ahead and now I don't have issues. I still love you guys!
QB
Queen Bee
Dec 31, 2025
1.0
Heard a male employee using a slur. Never going back.
NP
nelly paul
Dec 29, 2025
1.0
Employees are slow. Like short bus slow.
Went there couple of times, both times the order got messed up. Ordered a hot latte, it was cold both times, Like its been sitting around cold.
Me: can i get egg and cheese on a plain bagel, and a medium hot mocha (what ever its called)
Employee: “yes ofcource (insert $ amount) please pull up at the next window”
Employe: 1 egg and cheese on a-plain bagel, and a medium hot mocha?
Me: yes
Employee: here you go.
Me: thank you ( grabs the paper bag, thinks hold up its to light for a bagel and it smells like bacon)
So i pull around and go inside.
Me:” hi, so i ordered egg and cheese on a plain bagel, this is a bacon egg and cheese wrap”
Employee: no its not its a bagel.
Me: no its a wrap
Employe: no its not, its a bagel, see the label says bagel.
Me: its a wrap, LOOK AT IT.
Employe opens it up. (Ohhh shit its the missing wrap, ok we will re make it.
They remake it, this time its a bacon egg and cheese on a plain bagel. (Still wrong)
What are the regular operating hours of Dunkin' in East Rochester, NY?
Dunkin' in East Rochester is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What types of food and beverages does Dunkin' serve at this location?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and lunch items. They offer over 50 varieties of donuts and dozens of premium beverages including seasonal specialty lattes and refreshers.
Are there any seasonal or special drinks currently available at this Dunkin' location?
Yes, during the holiday season you can enjoy the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, as well as the new Berry Sangria Refresher.
How can I place an order ahead of time for a faster pickup at Dunkin'?
You can order ahead by using the Dunkin' mobile app available on the Apple App Store and Google Play Store, or order online via their website for a quick grab-and-go experience.
Does Dunkin' in East Rochester have a drive-thru service?
Yes, this Dunkin' location has a drive-thru for convenient service.
Is there free Wi-Fi available at Dunkin' in East Rochester?
Yes, Dunkin' in East Rochester offers free Wi-Fi to its customers.
What nearby dining options are available if I want to try something different after Dunkin'?
Nearby dining options include Northside Inn, Lucca's Northside Kitchen, Perlo's Restaurant, and Leo's Bakery and Deli, all offering Italian, American, pizza, and bakery fare.
Are there any nearby places where I can fuel my car after visiting Dunkin'?
Yes, there are several nearby gas stations including United Refining Company, Kwik Fill, and Ide Volkswagen which also offers automotive services and a gas station.
What nearby recreational or entertainment options can I visit after grabbing a coffee at Dunkin'?
You can visit USA Ninja Challenge for active life experiences or Gamin’ Ride of Rochester, an arcade and kids’ recreation venue, both located nearby.
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