Panera Bread

Reviews

• W0

  WinterStars 008

  Feb 19, 2026
  2.0
  First off let's start by the way I was greeted and treated I walk in there I order one thing the girl seemed nice but when she brought my order to me she clearly sees my hand out but insist on shoving it to me on the counter rather than actually put my order in my hand! Actions DO speak louder than words. The menu and the atmosphere especially the food remediocre at best I will definitely never be back in this location again
• JB

  John B

  Feb 14, 2026
  1.0
  This is about the manager/employee who clocked in at 3:30pm February 14 2026. She is a short wide hispanic woman with glasses. Extremely disgusting handling food. I order a large coffee. She put all her fingers expect her thumb completely inside the cup as she gave it to me. That's so disgusting and she has done this last month too. I can forgive one time but if this is how you handle food while working the register you should not be a manager. Both times I threw out my cup. Ewww
• FI

  Febi Ibrahim

  Jan 28, 2026
  1.0
  I placed an order for two pick 2 for dinner and my husband went to pick it up they did not have the cookies I ordered and they replaced it no problem but when he came home one of the meals were missing I called the store and they said that the doubled checked the order and it’s there and if I have an issue to contact customer service It was sad how they handled the situation I always went there at least once a weak I don’t know how I feel about the east meadow Panera bread I wanted to mention that they also tried to give the customer service number missing the last four numbers!! Manger :Maria and I spoke to Nolia Very disappointed
• JD

  joyzee dja

  Jan 18, 2026
  1.0
  This Panera location is the worst for customer service. The staff have no personality. No one smiles. NO ONE. Doesn’t even ask “How can I help you?” Whoever is at the counter will just look at you waiting for you say something. I go here because this is the one closest to me. I’ve overlooked the customer service and abad atmosphere here because of proximity. But today is the last time I’m ordering here. Everyone that works in this location needs to be retrained.
• SG

  Sue Granados

  Jan 7, 2026
  1.0
  This was one of the most unprofessional customer service experiences I’ve had at a Panera Bread location. I made a simple, polite request for a cup for coffee and was met with clear attitude and disrespect from an employee (Amy). There was no provocation or reason for the tone I received. I asked to speak with the manager, expecting the issue to be addressed immediately. Instead, the manager responded, “I’ll speak to her after her shift,” which effectively dismissed my concern and showed a lack of leadership, accountability, and customer care. Customer service issues should be addressed in real time, not brushed off. This interaction reflects poorly not only on the employee, but on management’s standards and training. Panera positions itself as a customer-focused brand, yet this location failed to meet even the most basic expectations of professionalism and respect. I strongly encourage corporate leadership to review the management practices at this location.

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