Bruegger's Bagels

Reviews

• EK

  Ember Koko

  2 days ago
  1.0
  Literally the slowest place I've ever been. Been waiting for 10 minutes for someone to even take my order. There isnt anyone even in here, they are just ignoring people for the drive thru.
• MG

  mike german

  4 days ago
  5.0
  Gordon was very helpful and made my food exactly how it should be. Service from staff was great! Deff recommend stopping in for a bagel or 2
• BM

  Brian Michaels

  Jan 2, 2026
  5.0
  I want to thank Manager T for his thorough explanation the other day. T was genuinely helpful regarding my concern with the upcharge in replacing the Chipotle spread with the tomato paste on my Western sandwich order. His transparency of corporate policy enlightened me. T is very friendly and professional. And, he makes a truly tasty bagel sandwich! Thanks again T!!!
• NN

  Nicole

  Dec 18, 2025
  5.0
  This morning (12/18/25), the manager went above and beyond with customer service. He was very friendly and kind, and helped with my order in a way that wasn't required, but greatly appreciated 😊
• HK

  Heidi Kelly

  Dec 15, 2025
  1.0
  The bagels are good. The ability to get what you order and pay for is not. Over the couple of years the frequency of errors with our family's orders have been increasing. After today, I'm done trading our tradition of going to this Greenbush/Rensselaer Bruegger's location for actually getting what we order. Luckily between Uncommon Grounds and newer independent bagel shops in Latham, North Greenbush, and Albany we will be able to get our desire for bagels fulfilled in stores that understand obvious things like not putting Everything bagels in a bag between plain and raisin bagels so that we couldn't enjoy our bagels without spending a long time picking garlic and onion out of the plain and raisin bagels and then washing the sticky saltiness off too! Here's a list of a few of the issues we've had during the last year in addition to the fact they have stopped putting the everything bagels in their own smaller bag to protect other flavours. I placed an order for a dozen bagels while standing in the store but didn't count the 13 bagels go in the bag-when I got home there were only 11. My partner ordered a dozen plus cream cheese and a sandwich for a work function- after returning 15 minutes to an office meeting it turns out instead of 2 there were 0 cream cheese containers and NO sandwich. The Friday after Thanksgiving we ordered 2 dozen and 4 cream cheeses-found out at home there were no cream cheese so 40 minutes of extra driving until the family could finally eat breakfast. I went in the store at 11:30, knowing they wouldn't have 13 cinnamon raisin bagels since it's a busy time for bagels. I placed an order for them and paid in person and said I'd be back later to pick up my order. I returned 35 minutes later and learned that instead of putting 13 bagels from the next batch into a bag for me, they all went into the bin and too many were sold so that I could not receive the 13 raisin bagels I'd requested and paid for. I was told a new batch would be ready in about 15 minutes, but I'd specifically arranged my errands so as not to rush myself or the workers and still get my bagels. They had to refund my money. I will never attempt to get bagels from them again. Our family has better things to do with our lives than check over our orders to find what new mess has been made of them. This used to be our favourite go to place for quick family fun breakfast. RIP Bruegger's.

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