Sonic Drive-In

3.1
1929 reviews
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Business Details

3170 Erie Boulevard East, Dewitt, NY
13214, United States
(315) 870-9441
http://www.sonicdrivein.com/locations/us/ny/dewitt/3170-erie-boulevard-east/store-6508
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dewitt, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3170 Erie Boulevard East for the ultimate SONIC experience!

Location

Sonic Drive-In
3170 Erie Boulevard East, Dewitt, NY
13214, United States

Hours

Reviews

3.1
1,929 reviews
5 stars
575
4 stars
358
3 stars
247
2 stars
158
1 star
591

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders, even when few or no other customers were present.

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about employees being dismissive or unhelpful.

Food Quality

Many customers expressed dissatisfaction with the food, citing cold meals, incorrect orders, and poor preparation.

Cleanliness

The restaurant was frequently described as dirty, with sticky floors and unclean tables, contributing to a negative dining experience.

Operational Issues

Customers noted problems with ordering systems, including broken kiosks and issues with mobile orders, leading to frustration.
  • CT
    Carmen Torres
    Dec 23, 2025
    1.0
    Very very bad services. Three days in around I tried to get food every time they never help or take ur order it takes 1 to 2 minutes yes minutes to respond back I just take off. We try to support but. Not any more I’ll have to drive to north Syr
  • MW
    Mick West
    Dec 11, 2025
    1.0
    Food was not good . Service was slow
  • KG
    Kathryn Gosart
    Dec 9, 2025
    1.0
    would not recommend this location at all. looked like there was only one person working and that person did not have the work ethic or customer service etiquette to be the only person working. i waited for 40 minutes for my food to be wrong and for them to out of things.
  • EE
    erinn elizabeth
    Dec 7, 2025
    1.0
    Terrible service!! No one answers at kiosk, employee can't hear me yelling hello inside, yet answers at the drive thru right away. 2 people working, no other guests and it takes 15 minutes for our food because one employee is sitting on their phone in the kitchen while one employee makes the food. When the food is ready, she brings it to the window without a word, hands me the bag and closes the window. If the place can't keep friendly employees, just close. We were the only customers there the entire time
  • LM
    Linda M
    Dec 3, 2025
    5.0
    Super delicious groovy fries. They do seem to cook to order so the drive-thru takes a while.
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