McDonald's

3.2
690 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6890 Erie Rd, Derby, NY
14047, United States

Hours

Reviews

3.2
690 reviews
5 stars
197
4 stars
131
3 stars
122
2 stars
79
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and unprofessional behavior from staff.

Food Quality

Many reviews indicated issues with food quality, including cold items, incorrect orders, and stale ingredients.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising helpful employees while others reported rude interactions.

Pricing Concerns

Multiple customers expressed that prices were too high for the quality of food received.
  • SS
    Summer Solara
    Nov 5, 2025
    1.0
    Ordered on the McDonald's app I ordered a vanilla milkshake and got a have chocolate and vanilla milkshake I ordered one apple pie and one pumpkin pie 2 cheeseburger with extra pickles and a Dr pepper
  • PM
    Paula Michalak
    Oct 26, 2025
    3.0
    This a clean McDonald's. Typical of it's franchise, it carries all the regular, much loved menu items. The staff are kind and the location is very accessible. There is a picnic bench in the derby park that share the corner of the road.
  • AS
    Ali Starz
    Oct 24, 2025
    1.0
    Spent 40 minutes waiting for my food. As I was leaving some girls were still waiting about the same time for just a damn smoothie. I understand these are young kids but whoever is scheduling them needs to stop scheduling all those boys together, not only is it unorganized, they were gossiping more than working
  • VH
    Valen Harsey
    Oct 21, 2025
    1.0
    Ordered two bacon egg and cheese mcgriddles on Uber eats, instead of them canceling my order they made me pay for it and sent me just the drink I had ordered
  • AW
    Amanda Wisniewski
    Oct 6, 2025
    1.0
    spoke to a manager with gray hair and she was very nasty i would love to know her name

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

During what hours is the drive-thru service available?

The drive-thru is open every day from 6:00 AM to 11:00 PM, providing extended convenience.