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McDonald's

3.2
(701 reviews)

Business Details

6890 Erie Rd, Derby, NY
14047, United States
(716) 947-5099
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6890 Erie Rd, Derby, NY
14047, United States

Hours

Reviews

3.2
701 reviews
5 stars
201
4 stars
133
3 stars
123
2 stars
80
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, with multiple instances of orders being incorrect or incomplete.

Food Quality

There were numerous complaints about the quality of food, including cold items, stale buns, and incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, with dirty tables and unsanitary conditions noted by multiple customers.

Staff Attitude

Customer experiences varied widely regarding staff attitude, with some praising friendly service while others reported rudeness and unprofessional behavior.
  • JC
    Jim C
    2 days ago
    1.0
    Rude worker in morning
  • DJ
    Devin Jeffery
    Feb 17, 2026
    1.0
    I come here evryday for a coffee and some older lady decided to get very hostile over a coffee. I politely said this is wrong and she insisted she makes them correctly everyday. Does a medium iced coffee 2 sugar come black ? No I’ve been getting coffee there everyday for years and never once received a black coffee. But instead of fixing it she got very loud and was just wanting to be right. Coffee does not come black expecially McDonald’s. Usually too much creamer. Someone should show her the online menu where it says they already add ingredients that make it not black !!! If I wanted black it would be orders BLACK. Terrible service from her end. Very rude old lady. The kids at night are the only time that place is great
  • JS
    John Smith
    Jan 23, 2026
    1.0
    To the white-haired lady that didn't like how I "took my card back" after purposely slowing things down over the intercom,.. Maybe, don't act ignorant about the simplest order (#7 x-picante) and also, maybe.. possibly, don't go out of your way to act-out in the drive-through lane. Minimum wage may be above $15, .but minimum effort sure isn't.
  • VG
    victor gruchy
    Dec 26, 2025
    2.0
    For the most part it's ok. Food it fine but I swear them nuggets be tasting off every time I go. I might be the only person who noticed that too.
  • RH
    Rami Hantoush
    Dec 23, 2025
    1.0
    We ordered on the kiosk and we were waiting for our food more than 15 min to realize that the order was ready and got very cold although our order was to bring to the table and we have put the table number in the order. Of we knew that they will not serve then will wait for our order. No napkin, no catchup in the tray .

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

During what hours is the drive-thru service available?

The drive-thru is open every day from 6:00 AM to 11:00 PM, providing extended convenience.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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