Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
644 reviews
5 stars
204
4 stars
126
3 stars
120
2 stars
66
1 star
128
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, leading to frustration and dissatisfaction.
Cleanliness
Many reviews highlighted a persistent unpleasant odor in the restaurant, with some describing it as resembling sewage or a porta potty.
Food Quality
While some customers enjoyed the food, there were frequent complaints about cold items, missing components, and overall poor food quality.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to the quality of food and service, feeling that the value was not justified.
Staff Attitude
Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and unprofessionalism.
- MFMelanie FryeNov 10, 20252.0Food was sloppily prepared but had an extremely hard time understanding the drive thru person and she had a hard time understanding us. Ended up having to go in anyway and ordering what she did not put on our order.
- RARobert AlfordOct 27, 20251.0Service so bad I had to actually walk out. Waited 10 minutes to talk to someone at the register to pick up my mobile order , my mobile order didn’t go through. Waited another 10 min for someone to take my order in store and decided to leave
- BHBill HebnerOct 10, 20252.0I cannot seem to place a mobile order for this store that ISN'T screwed up somehow. I was told I needed to wait because the hash browns were just dropped (in the oil). Several minutes later, I get my order and leave. I get homw to find that the only thing missing was, you guessed it, hash browns. Then, good luck calling. The phone was picked up and put down. After five minutes of listening to the sounds of the kitchen area, and repeating "Hello?" with no answer, I give up and call back. Straight to voicemail despite repeated calls that wasted another five minutes.
- BCBenjamin ClementSep 27, 20251.0Worst McDonald’s I’ve ever been to they couldn’t find my online order even though they knew my name and then told me I could just re-order it for three times the money and made me sit there for five minutes, not answering how to do that just completely unorganized and ridiculous. They’ve changed staff and it’s awful.
- NPNicki PreeceSep 15, 20251.0I ordered and paid for a 4 piece McNugget. I left without them after waiting more than 10 minutes. There was only one other in store customer. The staff asked if she was being helped but completely ignored me. My #231 was on the being served side the whole time. I ended up giving my receipt to the woman who was also waiting with kids. She thanked and apologized. She’s the customer. The staff still wouldn’t acknowledge me. Perhaps it’s because I was in my work clothes. I don’t know. Bad, very bad customer service!!!!
Frequently Asked Questions About McDonald's
What are the regular operating hours of this McDonald's location?
This McDonald's in Delmar, NY is open from 6:00 AM to 11:00 PM every day of the week.
When is delivery service available at this McDonald's?
Delivery is available daily from 6:00 AM to 9:30 PM, with Sundays starting at 7:00 AM.
Does this McDonald's offer drive-thru service, and what are the hours?
Yes, the drive-thru is open every day from 6:00 AM to 11:00 PM.
What types of payment does this McDonald's accept?
Payments are accepted via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is it possible to order food from this McDonald's online or using a mobile app?
Yes, you can order online at their delivery URL or use the McDonald's App available on iOS and Android for mobile ordering and offers.
What pickup and delivery services are offered by this McDonald's?
They provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What are some nearby gas stations for customers who want to fuel up before visiting McDonald's?
Nearby gas stations include Exxon and Speedway, which can be convenient stops for customers before or after dining.
Are there any nearby veterinary or pet care services near this McDonald's?
Yes, Healthy Pet Center, Free To Be Me Rescue, and Canterbury Animal Hospital are close by for pet care needs.
What entertainment or dining options are available near this McDonald's?
Nearby options include The Warbler Brewery for drinks, Chontong Thai Restaurant and Blue Spice for Thai cuisine, and Mercato's Pizzeria & Restaurant for Italian fare.
Are there any nearby medical or therapy services customers might need in Delmar?
Yes, Albany Medical Center, Albany Med Bariatrics, and Albany Med Outpatient Physical Therapy are nearby for medical and therapy services.