Dunkin'

Reviews

• DB

  Dana Bryant

  5 days ago
  1.0
  Extremely disappointed with our visit here. We work nights and are new to the area so we decided to place an online order at 2am for DD and BR. We got inside to be told that one of the two ice cream flavors weren't available (so why was it on the app to order?) and that there were no donuts, at all. None. So once again, why were we allowed to order donuts if there was zero in the whole store? My husband picked a new ice cream flavor and then the employee was having us leave without explaining about $, so my husband had to ask if he could get a refund on the donuts since he paid for them and wasn't getting them. The guy looked confused and annoyed and didn't answer so my husband had to ask if he should contact DD and he said sure...he clearly didn't care. As someone who worked in retail and food, I was floored that he was okay with us leaving without even mentioning how we could get our money back. We now have to figure out who to contact and it became a stressful experience rather than an easy one like we planned. We'll stick to our usual DD/BR because this was just ridiculous Update: Few days later, contacted Dunkin and have still gotten no response. What a fantastic way to treat your customers
• SD

  Stacey Dashh

  Feb 22, 2026
  1.0
  Went there twice back to back and had a horrible experience. Mind you I’m from DP and have been going to this Dunkin since I was a kid.Food tasted like metal, drink was disgusting. Both times I went I had two different female staff that were rude and disgusting. Both Spanish. The male employees were very friendly and helpful (3 different employees mind you) there was a women jeseña and a younger girl with piercings whose name I didn’t get. Both have terrible customer service skills and terrible at their job. Your job is to make coffee and heat up breakfast sandwiches and you can’t even do that effectively. Not to mention jeseña was very rude to all of her black customers. There were about 4 in the store the second time. I saw her making faces and heard her talking to her coworker in Spanish making rude and racist remarks. I’m Cuban and black and I guess she thought because I’m black I couldn’t understand her LOL. This is beyond unacceptable in the work place and I will be calling corporate at the event I have another negative experience at this location. The Dunkin on deer park Avenue by guac time is much better with customer service, food quality, and overall atmosphere and service. If you want to get what you pay for go there, I ended up throwing out my food and drink, what a waste of time and money.
• MK

  Michael Kessler

  Feb 20, 2026
  1.0
  They were giving away mittens to the first 20 customers and I was one of the first people to be there. They declined me and said they were giving them away at 10 which I said OK and that I would be back in an hour I go back 30 minutes later and they're all given away already. I specifically asked early enough because I knew they would do something like this
• AS

  Amorie Shaw

  Feb 14, 2026
  1.0
  Terrible service. Spanish female cashier “Jeseña” was absolutely horrible. Rude and terrible service. On a holiday to have such terrible service at 10 in the morning is unacceptable. This isn’t the first time I’ve had an issue with this location either. The male staff member on hand was very helpful however she was so nasty and disgusting to be around. Not to mention another female customer had to come back because her order was incorrect. All while I am patiently waiting for my order and this woman has the audacity to talk bad in Spanish as if she’s speaking code behind the counter all while never calling my food forcing me to look through random orders. Absolutely unacceptable behavior from the email employee not to mention she was touching her face and nose then handling food and drink. Horrible.
• VK

  Varsha Kumar

  Feb 2, 2026
  1.0
  I placed a mobile order for a latte and selected in-store pickup. Upon arriving, I realized I had accidentally ordered a hot latte instead of an iced latte. I immediately informed the employee and acknowledged that it was my mistake, politely asking if it could be changed. I was told that if the order had been placed at the register, it could have been adjusted, which raised concerns about why mobile orders are treated differently. After some discussion among the two asian women, I was eventually handed an iced latte. However, when I took a sip in my car, I realized the hot latte had simply been poured into an iced cup with a small amount of ice added. The drink was still hot and undrinkable. I returned to the store and expressed that this was not acceptable. The store was not busy, and the situation could have easily been corrected by remaking the drink properly. Instead, I was told that since I wanted an iced drink, that was “how it would be switched.” An asian man I believe maybe the manager then became involved and said, “Whose mistake is it then, why should we pay for your mistake?” This response was extremely unprofessional. While I acknowledged my ordering error, the lack of basic customer service, the unsafe and unsatisfactory handling of the drink, and the dismissive attitude were unacceptable especially stating I am a regular customer. I am a frequent Dunkin’ customer with Boosted status and visit Dunkin’ locations daily. I have never experienced service like this before. I ultimately threw the drink away in the store garbage because I could not drink it, wasting my rewards and money. The staff showed no concern or effort to resolve the situation. This experience left me very unhappy and impacted my day. I am sharing this because I expect better customer service from Dunkin’, particularly from store management.

Frequently Asked Questions About Dunkin'