Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,561 reviews
5 stars
447
4 stars
332
3 stars
337
2 stars
167
1 star
278
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude staff and poor customer service experiences, including incorrect orders and lack of acknowledgment.
Food Quality
Many reviews highlighted issues with food quality, including cold or undercooked items, and incorrect orders.
Cleanliness
Customers frequently mentioned dirty bathrooms and unclean dining areas, indicating a lack of proper sanitation.
Order Accuracy
A significant number of reviews noted problems with order accuracy, including missing items and incorrect sizes.
Drive-Thru Experience
Several customers expressed frustration with long wait times and poor service in the drive-thru.
- AKAshlynn KovacichNov 7, 20251.0We stopped for a quick dinner and half way threw my son had a hair in his burger. I went up and it ended up being the managers hair. I'm sorry but you work with food put a dam hair net on. No one there was wearing a net with long hair or anything. This is not ok do better. Be careful what you eat there.
- RFRick & Lori FrenchNov 3, 20255.0We come here with our little grand man. He loves the play Place.
- JKJulie KenyonOct 24, 20251.0Very busy. Ordered 2 frozen cokes in the drive thru, pulled forward to pay, nobody at the pay window, pulled forward, got accused of cutting the line (which I DID NOT DO), took my money, waiting for them to bring my drinks, could hear all staff arguing with each other, then got told pull forward and wait, waited again for about 5 minutes, never brought our order to us, gave up and left. Why for just 2 frozen cokes. Out $4.32. Won't back again and I live local. Terrible.
- RSRoger StipcakOct 23, 20251.0Well I can see why there rating in a 3.3. Ordered snack wrap and while I opened it, it is definitely been sitting around for a while. It was extremely dark brown and greese running out of it. Took it back in to get it replaced and got attitude from an employee and the manager. Who Both would not give me their names. Had to argue to get a refund. Would not recommend this place 😕 🙄!!!
- MAMarci AlmondOct 15, 20251.0Absolutely the worst McDonalds we have ever been to. The bathrooms looked like they hadn't been cleaned in a week. Disgusting! The staff didn't acknowledge our existence as we stood at the register. When my husband went up to the counter for ice tea, not only did the 2 people standing there not acknowledge him again.... once they finally did, they said getting ice tea instead of a fountain drink is a different price...what???!! That's a new one. Pass this place by! Dirty and obviously have zero understanding of customer service.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 97 Genesee St, Cuba, NY?
The restaurant is open Monday through Thursday and Sunday from 6:00 AM to 11:00 PM, and on Friday and Saturday from 6:00 AM to 1:00 AM.
Does this McDonald's location have drive-thru service, and what are the drive-thru hours?
Yes, the McDonald's at 97 Genesee St has a drive-thru open Monday to Thursday and Sunday from 6:00 AM to midnight, and on Friday and Saturday from 6:00 AM to 1:00 AM.
What delivery options are available at this McDonald's?
Delivery is available daily from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday. You can order via their delivery website or the McDonald's mobile app.
What services does this McDonald's location offer to customers?
Services include DriveThru, McDelivery, Mobile Ordering, Curbside Pickup, Gift Cards, Mobile Offers, and WiFi.
Which payment methods are accepted at McDonald's in Cuba, NY?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I view the full menu for this McDonald's location?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html
Are there any nearby places of interest near this McDonald's that customers might visit?
Yes, nearby places include Town of Cuba community services, Cuba Pharmacy, Rustic Rose Hair Salon, and several pizza restaurants like Center st pizza and Fox's Pizza Den.
Is there public transportation near McDonald's at 97 Genesee St to help customers get there?
Yes, the nearby Western New York and Pennsylvania Railroad station and First Transit services can assist customers in reaching McDonald's conveniently.
What other dining options are available near McDonald's on Genesee St?
Nearby dining includes pizza restaurants like Center st pizza and Fox's Pizza Den, as well as Charlie's chicken and American restaurant.
How can I use mobile apps to order from McDonald's Cuba location?
You can order food using the McDonald's App available on Apple App Store and Google Play Store through provided links.