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Brand Certified

Taco Bell

3.7
(1379 reviews)

Business Details

9 River Street, Cortland, NY
13045, United States
(607) 758-3228

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 9 River Street in Cortland. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
9 River Street, Cortland, NY
13045, United States

Hours

Reviews

3.7
1,379 reviews
5 stars
536
4 stars
336
3 stars
211
2 stars
106
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, often exceeding 30 minutes, especially in the drive-thru.

Food Quality

Inconsistency in food quality was noted, with some customers receiving poorly assembled or cold items, while others praised the food as hot and tasty.

Customer Service

While some reviews highlighted friendly and helpful staff, others mentioned rude behavior and poor management, leading to a mixed perception of customer service.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, particularly the dining area and restrooms.
  • BP
    Brycen Palmer
    Feb 26, 2026
    1.0
    Waited 15 minutes the first time around for a 9$ luxe box and 2 soft shell tacos. Get home to discover i’m missing 2 chickenbl bacon chalupas (half of the box). Drive back there, tell them exactly what i’m missing. Wait another 15 minutes just to get to the drive thru, where they ask me what i was missing. Even though i just told them. So i had to wait another 7 MINUTES FOR THEM TO MAKE 3”2 chalupas because they didnt just make them when i told them in the driveway. The two workers showed absolutely no emotion or even acted like they cared in the slightest. Waste of an hour of my day.
  • AB
    Andrew “sweetbananaman” Banas
    Feb 24, 2026
    2.0
    My taco was made with rage. Employees were openly fighting in front of customers in the kitchen. I waited over 20 minutes for my order. I watched the line slowly being restocked while I waited with other customers. No food was being made for at least 15 minutes.
  • DP
    Deven Patel
    Feb 21, 2026
    5.0
    Very nice food and quick service.
  • SP
    Shruti Patel
    Feb 14, 2026
    5.0
    We always come to this Taco Bell while on the way to Canada. The staff is always so friendly and kind. Highly recommend this location for all your Taco Bell needs!
  • SP
    Shreyash Patel
    Feb 8, 2026
    1.0
    Placed my order at 1246 it's now 30 mins. No one started making the order until now. I had to ask for it to be prepared and now they just started making it. Horrible.

Brand Certified Facts from Taco Bell

This information is certified by Taco Bell and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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