Taco Bell

3.7
1361 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 9 River Street in Cortland. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
9 River Street, Cortland, NY
13045, United States

Hours

Reviews

3.7
1,361 reviews
5 stars
528
4 stars
333
3 stars
209
2 stars
105
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and caring staff, with some highlighting exceptional acts of kindness during difficult times.

Food Quality

While some reviews noted good food quality, others reported issues such as cold items, missing ingredients, and poorly assembled orders.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, particularly the dining area and restrooms.

Service Speed

Numerous reviews mentioned long wait times for food, both in the drive-thru and inside the restaurant, with some customers experiencing significant delays.

Management Issues

Several customers criticized management for poor service, lack of training, and inadequate handling of customer complaints.
  • F4
    FLEDGE 444
    5 days ago
    3.0
    The staff are friendly and helpful but for some reason the food just hasn't been tasting as good as of late. Some of the food is loaded with meat and other items there's hardly any meat at all. Some of the food is hot and some of it is cold. Inconsistency seems to be a bit of an issues here.
  • BB
    Brittany Barrett
    Oct 16, 2025
    5.0
    The drive through guy caught the vibe. 😁
  • JJ
    Justin
    Oct 6, 2025
    4.0
    Food is good. When I ordered they tried to save me money with good suggestions. Food was perfectly executed. The way they treat their customers is also excellent. I having been going through a hard time trying to find employment, haven't had much more than a few dollars. Tacobell has been a breath of fresh air. These employees are polite clean and friendly. On one occasion I couldn't pay for a meal. They had the compassion to serve me what I wanted free of chrage, and it helps so much when youre in a bad situation. I appreciate them for a drink when I need it or a place to stay warm or charge my phone. The employees are personable and caring and I thank them for my support during hardship. Just wanted to express this to those who dont get to see or hear about their customer service. Who just never have a problem and just enjoy Tacobell. Thank you for going above and beyond.
  • QQ
    Q Q
    Oct 4, 2025
    1.0
    Management in this place is a joke!! I don’t think they get enough training on how to talk to people over the phone. Arrogant & rude young adults in charge lacking basic decency & proper phone etiquette.A negative zero star is more appropriate.
  • DM
    David Magnarelli
    Sep 7, 2025
    1.0
    I visited Taco Bell and was initially impressed by the nice exterior. However, the interior was filthy and desperately needed cleaning. I waited 20 minutes to use the restroom, hearing someone dropping plastic items inside. When I finally entered, I found syringes in the trash. My wife had a similar experience in the women's restroom, where another person was also discarding syringes. Both individuals appeared to be non-patrons, as they didn’t purchase anything. The location should lock bathroom doors for paying customers only to prevent such issues. This experience was deeply unsettling, and I won’t be returning.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 9 River Street, Cortland?

The drive-through is open from 7:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 7:00 AM to 2:00 AM on Friday and Saturday.

Can I order Taco Bell's food online for pickup or delivery?

Yes, you can order ahead online or on the mobile app for pickup or delivery.