Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Cortland Subway® Restaurant at 3937 West Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.8
195 reviews
5 stars
93
4 stars
46
3 stars
17
2 stars
11
1 star
28
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and delicious subs, while others reported issues with incorrect orders and stale bread.
Service Issues
Frequent complaints about poor service, including rude staff, incorrect orders, and long wait times during busy hours.
Cleanliness
Generally positive remarks about the cleanliness of the store, although some reviews mentioned unpleasant odors and unsanitary conditions.
Staff Friendliness
While some customers praised friendly and helpful staff, others reported unprofessional behavior and lack of attentiveness.
Order Accuracy
Numerous customers expressed frustration with incorrect orders, particularly with online and app orders.
- EBEric BrodieOct 16, 20255.0Fantastic place! Delicious, nutritious food made to order. Friendly, hospitable employees. A clean, neat store. Plenty of free parking. Conveniently located in central Cortland. Highly recommended!
- HSH Paul SeeberOct 10, 20255.0Always courteous service, everything is fresh and prompt.
- MGmarnie giameiOct 8, 20254.0The lady who made my order was super friendly and I definitely will be back
- ZBzach BrownSep 13, 20251.0Just really sick of not getting extra meat on my orders every single time we use the app, today was the worst, 2 pieces of bacon on a whole sub and half a handful of chicken which was supposed to be double chicken and bacon. Thats all
- BDBethany DavisJun 4, 20251.0Ordered a tuna sub on the app, brought it home to realize that they put chicken instead of tuna. Brought it back 30 minutes before they closed and the doors were locked and no one was answering the phones. Knocked on the door until the man opened it and asked why the doors were locked if it’s 30 minutes before close to which he responded “I’m the only one here.” I asked him to remake the sandwich and he said they had no tuna. Told him I would take a refund then. He then tells me to get a refund online, which is impossible to do. I told him that when you try to get a refund online it redirects you back to the store and he said “I don’t know how to do a refund.” We asked for the name/ contact information of the manager and he said he didn’t know. Our order is always messed up. Employees are always standing outside smoking instead of working, and the manager seemingly thinks it’s okay to schedule one employee for a close who isn’t competent enough to complete a refund or leave the door unlocked until closing. This is the last time subway will ever get any of our money.
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant at 3937 West Rd in Cortland, NY?
The Subway restaurant is open Monday to Friday from 8:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 10:00 PM. It is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does the Subway at 3937 West Rd in Cortland offer delivery services?
Yes, this Subway location offers delivery service for your convenience.
Can I order Subway at 3937 West Rd online or via an app?
Yes, you can order quickly and easily through the Subway app or online for delivery or pickup.
Does the Subway on West Rd serve meals throughout the day?
Yes, they serve breakfast, lunch, and dinner at this location.
Is the Subway at 3937 West Rd a dine-in restaurant?
Yes, this Subway location offers dine-in service as well as takeout and delivery.
Does the Subway restaurant provide catering services?
Yes, Subway on West Rd offers catering services to meet your event needs.
What types of sandwiches and foods are available at the Subway on West Rd?
They offer Footlongs, 6” sandwiches, wraps, salads, fresh-baked bread, fresh-cut veggies, protein choices, and cookies.
What nearby places can I visit before or after dining at Subway on 3937 West Rd?
Nearby you can visit BOOM Dance Complex for dance and art classes, or enjoy some entertainment at Axe Me 607, a sports and music venue.
Are there fitness options near the Subway at 3937 West Rd in Cortland?
Yes, Anytime Fitness is nearby, where you can work out before grabbing a meal at Subway.
Where can I find convenience stores near the Subway on West Rd?
7-Eleven and APlus gas station with a convenience store are near the Subway, convenient for quick stops before or after your meal.