McDonald's

3.4
1042 reviews
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Business Details

877 NY-13, Cortland, NY
13045, United States
(607) 753-3112
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
877 NY-13, Cortland, NY
13045, United States

Hours

Reviews

3.4
1,042 reviews
5 stars
338
4 stars
228
3 stars
200
2 stars
97
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food served cold.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor service and dismissive attitudes.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions.

Management Issues

Customers expressed frustration with management practices, including inconsistent opening hours and staff training.
  • KK
    Kenny
    Nov 15, 2025
    5.0
    The girl with the pink and purple hair and glasses handed my food with the brightest smile. She asked me if I wanted a receipt,food was warm and good the only issue was the fries tasted old.
  • NB
    Nicole Brewster
    Nov 7, 2025
    3.0
    Manager on the lunch shift needs to learn manners and how she speaks to ppl. RESPECT should be first and it wasn't.
  • RB
    Robert Birdsall
    Oct 30, 2025
    1.0
    Order on the app got the wrong food. And no monopoly piece
  • MW
    Michael Wherry
    Oct 7, 2025
    1.0
    This girl with the brown hair and glasses is useless. Looked me in my face 6-7 times as I’m standing at the country and just won’t help me.
  • JM
    Justin Mayer
    Oct 3, 2025
    5.0
    Good people come to meet here, and here is the reason why, I found that the staff is very friendly, compassionate, caring and attentive, they are about service and not only do they provide quick and quality meals but they give a personal touch to an otherwise very generic corporation. Angie who made sure I had breakfast and a coffee one day when my card didnt work gives that small town feel to the restaurant. It's the small things that matter to me too like Joanne the Manager of the restaurant who gives me a place to work after a meal and when some places throw you out on the street her employees walk up with a free coffee and a smile. The people seem to love working with each other and love seeing their customers everyday and it shows. If it's a passing hunting story or a story about the family it brightens both, the employees day and the customers. Just thought it would be nice to say thank you and let them know that it is appreciated. Thank you from someone who really appreciates you.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Cortland, NY?

McDonald's in Cortland, NY is open daily from 5:00 AM to 11:00 PM.

When is McDonald's delivery service available?

Delivery is available every day from 7:00 AM to 10:00 PM.