Dunkin'

4.1
368 reviews
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Business Details

927 Tompkins St, Cortland, NY
13045, United States
(607) 758-8410
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cortland, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
927 Tompkins St, Cortland, NY
13045, United States

Hours

Reviews

4.1
368 reviews
5 stars
202
4 stars
81
3 stars
35
2 stars
15
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers praised friendly service while others reported rudeness and poor handling of orders.

Speed and Efficiency

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported consistently.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and bathrooms, which detracted from their experience.

Order Accuracy

There were numerous complaints about incorrect orders and issues with special requests not being honored.

Product Quality

While some customers enjoyed the coffee and food, others reported issues with drink preparation and food quality.
  • EG
    Elena Gonzalez
    Dec 10, 2025
    5.0
    To the staff who worked today at 7:15 AM, you were the sweetest and nicest people and thank you so much for fixing my drink!!! You literally made my day amazing. 💓💓💓💓💓💓💓
  • JP
    Juliannah Peer
    Oct 27, 2025
    1.0
    We ordered at the computer thing and wanted to buy those cups we sat at the counter for 20 minutes and I needed to tell them no cross contamination bc it is fall season and I'm allergic to pumpkin and strawberries so I went over when all our drink where done and stated this she got mad and snapped and said there is cross contamination for everything that they don't wash there spoons in between uses so I asked if they could remake my drink they had refused note I am deathly allergic to pumpkin and strawberries she got mad bc I asked for her manager then she asked if I wanted her to remake my drink magically she has manners and is nice and more the counters and tables where gross and the bathroom had a used pad stuck on the outside of the trash can I'd have to say this is THE WORST Dunkin I have EVER interacted with and I will be also getting a hold of the head
  • EE
    Eric
    Oct 12, 2025
    5.0
    Fabulous place! Delicious, nutritious food served quickly and hot. A good selection of products. Friendly, hospitable service. Plenty of free parking and a convenient location. Highly recommended!
  • SL
    Shaina Longway
    Aug 11, 2025
    5.0
    Clean and calm, with excellent service. A lovely stop on our drive.
  • BT
    B T
    Aug 9, 2025
    1.0
    Went about 2 weeks ago. Employee Jason was rude, a young lady was working the drive thru which was busy, he was inside ignoring me... and scrolling on his phone, for literally 15 minutes, before rolling his eyes, and saying "What do you want?"...
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Cortland, NY?

Dunkin' in Cortland, NY is open every day from 4:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services to customers in Cortland, NY.