Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with complaints about poor treatment and lack of communication.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and receiving the wrong food.
Cleanliness
The restaurant was frequently described as dirty, with overflowing garbage and unsanitary conditions noted by multiple reviewers.
Technology Issues
The use of automated ordering systems was criticized for being inefficient and frustrating for customers.