Dunkin'

3.9
184 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Commack, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2073 Jericho Tpke, Commack, NY
11725, United States

Hours

Reviews

3.9
184 reviews
5 stars
99
4 stars
33
3 stars
15
2 stars
8
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise the friendly and efficient service, others report rude behavior and unprofessionalism from certain employees.

Quality Issues

Several customers expressed dissatisfaction with the quality of coffee and food, citing issues like incorrect orders, stale donuts, and poor preparation.

Cleanliness and Safety

Concerns were raised about cleanliness and food safety practices, including improper handling of food and unsanitary conditions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, particularly in the drive-thru, leading to frustration among customers.

Speed of Service

While some customers appreciated quick service, others reported long wait times, especially during peak hours.
  • SS
    Strategic Strategy
    Dec 10, 2025
    5.0
    Great customer service. Food was great. The iced coffee was made perfectly to my liking. Which in many cases is hard for a location to make it the way I like it. 5 stars deserved definitely.
  • SE
    Star Of Elohim
    Dec 10, 2025
    4.0
    The service here is quick and the food and drinks come as expected. It's better to eat the donuts during the day.
  • MH
    M H
    Dec 5, 2025
    1.0
    Review: I recently bought a coffee from this place, and it turned out to be one of the most disappointing experiences I’ve ever had. The coffee had visible grounds/residue in it, which should never happen with properly prepared coffee. On top of that, the taste was terrible — bitter, unbalanced, and simply not drinkable. In my entire life, I have never been served coffee in such poor condition. This raises serious concerns about their quality, cleanliness, and overall professionalism. It was extremely disappointing, and I hope the management takes this seriously and improves their standards.
  • KD
    K D
    Nov 15, 2025
    1.0
    Sorry to say this Dunkin is not What it used to be, if it doesn’t shape up, they’re gonna get a visit from the health department! First whatever you get cooked from the turbo oven REEKS of a chemical plastic smell, THAT CANNOT BE HEALTHY PPL!! I was told it has something to do with them not changing the liners often enough, so is this about being cheap or lazy? Which reason are they willing to make their customer sick over? Cuz It can’t be about money cuz the prices keep going up For the same food? IN FACT, IT’S LESS FOOD TECHNICALLY BECAUSE WHEN YOU ORDER A LARGE COFFEE, THEY GIVE YOU 3/4 OF A CUP, WHICH WHEN YOU POUR IT INTO A MEDIUM SIZE CUP, IS A MEDIUM CUP OF COFFEE!!! I bet most people out there don’t realize that, but try it yourself. We’re all paying for a large & only gettin a medium.- NOT NICE DUNKIN’! And when you order single donuts muffins, croissants or whatever here🔥the wax paper used to prevent any germs from touching your food gets shoved in the bag WITH your food ! HELLO!!!! IF THE HEALTH DEPARTMENT HEARS ABOUT THIS, YOU’RE GONNA BE OUT OF BUSINESS!!! The whole purpose of the wax paper is so that if your employees gloves have touched something dirty, the germs won’t touch the person‘s food.🔥 IF THEY’RE SHOVING THE DIRTY WAX PAPER IN THE BAG WITH THE FOOD, YOUR CONTAMINATING THE FOOD!! !DUH, Come on people this is not rocket science!!! THAT’S JUST GROSS!!! It’s supposed to go in the garbage. It would also be nice IF YOU COULD FIND THE CREAM CHEESE when you get a bagel with cream cheese, What’s that about? There never seems to be a problem when they butter the toasted bagels. In that case, both the Bagel & the bags dripping with oil, so why not be as generous with the cream cheese? Either way, I work hard for my “do rey me $$ “ & when I asked for a cup of coffee, I expect a full one, When I ask for cream cheese,, I expect to be able to see it,. And I prefer all my stuff without any of it being contaminated! Maybe Mgmt. could work on it. Never had this problem a year or so ago I’m wondering if it’s under a new mgmt. or new owners? EITHER WAY IF THIS STUFF CONTINUES AFTER THEY READ THIS REVIEW, MY FAMILY OF 6 WON’T BE BACK NOR WILL A LOT OF THE PPL I KNOW-. REALLY hoping something changes!
  • MR
    Mary Rivera
    Sep 14, 2025
    1.0
    I got to this dunkin at 3-4 times a week. I had a question about my order and the nice girl at the window didn't know the answer. She asked the manager and he said I don't know just tell her we ran out. OK, so now I will be visiting another dunkin from now on. Byyyeee

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Commack, NY?

Dunkin' in Commack, NY is open Monday to Thursday from 4:00 AM to 10:30 PM, Friday from 4:00 AM to 11:00 PM, Saturday from 4:30 AM to 11:00 PM, and Sunday from 5:00 AM to 10:30 PM.

Does Dunkin' in Commack offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.