Chipotle Mexican Grill

3.6
350 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Commack is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
660 Commack Rd, Commack, NY
11725, United States

Hours

Reviews

3.6
350 reviews
5 stars
166
4 stars
62
3 stars
29
2 stars
18
1 star
75

What are people saying?

AI-generated from recent customer reviews

Staff Behavior

Numerous reviews highlighted rude and unprofessional behavior from staff, including poor customer service and negative interactions with coworkers.

Food Quality

Many customers reported issues with food quality, including overly salty dishes, incorrect orders, and unsanitary conditions.

Cleanliness

The establishment was frequently described as dirty, with unclean tables and food preparation areas, leading to customer dissatisfaction.

Portion Sizes

Several reviews noted that portion sizes were small and inconsistent, with complaints about stinginess in serving ingredients.

Customer Service

Customers expressed frustration with slow service, long wait times, and issues with order accuracy, contributing to an overall negative experience.
  • DM
    David Miller
    Nov 15, 2025
    1.0
    Promised pick up 7pm. Mobile app said it was ready at 6:55pm which is when i arrived. Didnt leave until 7:11. And you would think because of the delay there would be extra portion of protein or something, Nope, very small portion in the bowl. Strike 2 with Chipotle!!!
  • VP
    Vikesh Patel
    Nov 10, 2025
    1.0
    I was charged guacamole even though I brought 2 veggie bowls, paid $5.90 for no reason. Just because i asked for it to be on the side and not in my bowl. Also, I bought a quesadilla and i did not receive the three included sides.
  • NM
    Neeraj Mathew
    Oct 3, 2025
    1.0
    Very rude workers!! Heard a lady curse me in Spanish after I placed my order for the burrito Doesn’t even know to fold a burrito
  • LD
    Laura D
    Sep 18, 2025
    1.0
    Ordered sofritas tacos, which are supposed to be vegetarian, and found hunks of steak in them. When I showed it to the employee, she said “well the sofritas are right next to the steak, so some probably dropped in there” Well, duh. But that’s not supposed to happen! People have allergies and food sensitivities, this place needs to do better! I haven’t eaten meat in 36 years. Hope I don’t get sick.
  • CK
    Crystal kraemer
    Sep 12, 2025
    2.0
    this review is for the people working at the line on 09/12/25 I watched many rude behaviors to their own coworkers that can’t be a one off - a girl working and new? couldn’t fold a burrito and so the Spanish eyeliner wing staff member took the entire burrito and threw it out and made a new one. - a guy didn’t want that much ingredients /sauce in general, so after asking in Spanish for a little of each item it got to the sauce. He said that’s too much as she held the queso in the spoon and then he was given it anyway. The coworker recognized it , and said he said just a little bit , but the worker didn’t offer to remake it for him or to take off less - the general interactions of the staff towards each other is weird and it shows. The new? Employee seems visibly and audibly nervous about everything and unsure, it’s probably due to the apparently unsupportive and aggressive environment from the coworkers - when getting sauces for customers, the Spanish lady banged hands, knocking over the new lady’s ladle of corn, and didn’t apologize to her at all. - when making my bowl, I asked for a bit more of protein and she intervened with my order and said: are you getting double meat? Then no. As someone who used to work at subway and understands the concept of protein portions, you can always give a bit more just to appease the customer, especially if they’re a regular without it crossing into the double protein territory. I have been here 3x this week , due to my close work. I’ll be passing for a while and letting others know. The guy cutting meat appeared to take control of the situation which was definitely needed. Never had any issue with the guy at mobile order either.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Commack known for?

Chipotle Commack is a fast-casual restaurant chain that offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Commack?

Chipotle Commack is open daily from 10:45 AM to 11:00 PM.