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Brand Certified

Dairy Queen Grill & Chill

3.8
(1533 reviews)

Business Details

1652 Central Ave, Colonie, NY
12205-4029, United States
(518) 389-6110
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1652 Central Ave, Colonie, NY
12205-4029, United States

Hours

Reviews

3.8
1,533 reviews
5 stars
673
4 stars
400
3 stars
170
2 stars
91
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported issues with food quality, including cold or improperly prepared items, and unsatisfactory portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Staff Attitude

Many customers noted a lack of professionalism and friendliness among staff, with several specific complaints about individual employees.
  • SF
    Shawn Foster
    Feb 15, 2026
    1.0
    Luke warm chicken strip basket.
  • CC
    Chase C
    Feb 1, 2026
    1.0
    Terrible service. Ordered hot fudge sundae with nuts. Specially asked for nuts. Waited a ridiculous amount of time for my order and didn’t get my nuts. When I asked for my nuts the girl spun around in a circle radioing people like I asked her for the most complex task in the world. Then she wanted to charge me $1.25 for the nuts I already ordered. Girls name was Marissa. Extremely rude and no customer service skills. Should not work with the public.
  • KW
    Kristina Wilson
    Jan 17, 2026
    2.0
    Went through the drive thru. Ordered one original single cheeseburger received one extremely hot plain burger patty. Ordered two Cokes received two diet Cokes. The other food we ordered, cheese curds and crispy onion burger came out correctly but dry, as if sitting under a heat lamp for far too long. Overall disappointing experience. Would not return. The only positive was the lady who took our order was very friendly.
  • YR
    Yadi Real
    Jan 9, 2026
    1.0
    I ordered online to take out. I went to store pick up it was so quick to put all my orders together girl was like it’s door dash whatever order is easy which i wasn’t door dash. So she put everything quickly together which she forgot to add my 2 cheeseburger to the order. I drove 20 min back home opened bag and saw my order misplaced in a rush. I tried to call them back about missing order no body answered the phone.Chicken tinders were so dry and half of them overcooked and over sauced. I wouldn’t recommend this place and I won’t come back here for any food.
  • MC
    Mailey C
    Jan 5, 2026
    1.0
    If I could give this trash establishment 0 stars I would . horrible management. The young staff have been way nicer than any of the mangers i’ve seen/interacted with they seem to be doing the best with what they’re handling . However The skinny tall one with the neck tats is very disrespectful and condescending. Not to mention we can hear staff in the back complaining about service. Just RUDE and distasteful experience overall . 0/10

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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