Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
1,526 reviews
5 stars
671
4 stars
400
3 stars
169
2 stars
91
1 star
195
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.
Wait Times
Customers frequently reported excessively long wait times for orders, often exceeding 30 minutes, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, many complained about incorrect orders, cold food, and unsanitary conditions.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty bathrooms and unkempt dining areas.
Staff Attitude
Many customers noted a lack of urgency and professionalism among staff, with some employees displaying negative attitudes towards customers.
- ZKZ K3 days ago1.0Was intrigued by the chicken sandwich advertisement. I’ve had many chicken sandwiches in my life, and this one was by far the worst. It was like swallowing a pile of sand. Drier than a Sahara 🏜️ and absolutely no flavor. My food was on the counter but not packed when I got there, and it was room temperature. If it was sitting out, it should at least be in the bag & ready to go. One man was trying his best (Doing everything) while some younger workers stood there and were playing on phones, not helping at all. The chicken strips were also abysmal quality for the bold price tag. They were soggy, and you only get about 10 fries. No Texas toast with my order. I will go anywhere else. 👎🏻🐔
- BGBarbara GregorekNov 10, 20255.0Consistently good service and food in a clean establishment. We get takeout and dine in and also get our ice cream cakes here!
- LGLuis GNov 9, 20251.0waited 40 mins for 2 burgers and fries and didn’t even get all of it
- JJJudith A (jadzzia06)Oct 28, 20255.0Made my plain cheeseburger to order and the peanut parfait perfection
- STSelena TruaxOct 3, 20251.0All the way around HORRIBLE !!!! Wasted my whole lunch HOUR waiting for my food, While waiting I heard the employee's complaining about the customers in the lobby looking at them. Watching all the drive thru order's go out while I was waiting for a SALAD and a SANDWICH. My sons food was cold and his ice cream went in the trash because it was melted!! The front counter women had gloves on but kept touching her hair and face while bagging people's food, floors are nasty filled with a layer of STICK. Absolute waste of my money!! When I finally received my food, my dressing was incorrect so I asked for the correct dressing and the women upfront was rude and told me the dressing I got was what I asked for when my receipt clearly shows I ordered RANCH not HONEY MUSTARD. After over 30 minutes I simply walked out leaving the dressing behind and telling the next set of customers to not waste their time or money. I put a call into cooperate but I'm sure nothing will be done. SO PEOPLE DO NOT WASTE YOUR TIME OR MONEY AT 1652 Central Ave, Colonie NY DAIRY QUEEN.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
Where is Dairy Queen Grill & Chill located?
It is located at 1652 Central Ave, Colonie, NY 12205-4029, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 11:00 PM Monday through Thursday and Sunday, and open until midnight on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru available for customer convenience.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers to enjoy their meals.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and offers booster seats and high chairs.
How can I order food from Dairy Queen Grill & Chill online?
You can place an order for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/44066/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Xena's Bridal for shopping, Dunkin' for coffee and donuts, and Kim's Asian Market for groceries and Asian cuisine.
Is there public transit or local landmarks near Dairy Queen Grill & Chill to help visitors find the location?
While specific transit stations aren't listed, landmarks like the nearby Genesis Hair Studio and Lake Electronic Service can help visitors locate the restaurant.
Are there places nearby where I can take care of health or legal matters close to Dairy Queen Grill & Chill?
Yes, nearby there are medical offices such as Newton Medical PC and Albany Medical Center, as well as Nolfo McKenna Law for legal services.