Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
1,530 reviews
5 stars
673
4 stars
400
3 stars
169
2 stars
91
1 star
197
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.
Wait Times
Customers frequently reported excessively long wait times for food, often exceeding 30 minutes, leading to frustration.
Food Quality
Several reviews mentioned issues with food quality, including incorrect orders, cold food, and unsatisfactory preparation.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Staff Attitude
Many reviews pointed out a lack of urgency and a negative attitude among staff, contributing to a poor overall experience.
- PJPetty Jane2 days ago5.0Ordered food early morning everything came fresh!
- YRYadi Real3 days ago1.0I ordered online to take out. I went to store pick up it was so quick to put all my orders together girl was like it’s door dash whatever order is easy which i wasn’t door dash. So she put everything quickly together which she forgot to add my 2 cheeseburger to the order. I drove 20 min back home opened bag and saw my order misplaced in a rush. I tried to call them back about missing order no body answered the phone.Chicken tinders were so dry and half of them overcooked and over sauced. I wouldn’t recommend this place and I won’t come back here for any food.
- MCMailey CJan 5, 20261.0If I could give this trash establishment 0 stars I would . horrible management. The young staff have been way nicer than any of the mangers i’ve seen/interacted with they seem to be doing the best with what they’re handling . However The skinny tall one with the neck tats is very disrespectful and condescending. Not to mention we can hear staff in the back complaining about service. Just RUDE and distasteful experience overall . 0/10
- RRRobertaDec 7, 20251.0Honestly the guy with neck tattoos working the drive thru was just super rude, I asked for another minute bc I wasn't sure what I wanted and he said "just so you know we close in 30 minutes" and clearly it's not going to take me half an hour to decide. Sure maybe it was a bit late to go but I've only worked in restaurants so I know it's just part of the job. Then my boyfriend ordered a blizzard and the employee was very condescending. My boyfriend said what he wanted and the employee repeated it back in a very rude tone and me and my boyfriend thought he said "saucer" instead of "soft serve" causing some confusion. When we said we weren't sure what a butterfinger saucer is, the employee then said "saucer, it's what ice cream is 🙄" which was just a rude and an unprofessional way to handle that. Overall he was just strangely angry and rude for really no reason.
- BGBarbara GregorekNov 10, 20255.0Consistently good service and food in a clean establishment. We get takeout and dine in and also get our ice cream cakes here!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
Where is Dairy Queen Grill & Chill located?
It is located at 1652 Central Ave, Colonie, NY 12205-4029, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 11:00 PM Monday through Thursday and Sunday, and open until midnight on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru available for customer convenience.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers to enjoy their meals.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and offers booster seats and high chairs.
How can I order food from Dairy Queen Grill & Chill online?
You can place an order for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/44066/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Xena's Bridal for shopping, Dunkin' for coffee and donuts, and Kim's Asian Market for groceries and Asian cuisine.
Is there public transit or local landmarks near Dairy Queen Grill & Chill to help visitors find the location?
While specific transit stations aren't listed, landmarks like the nearby Genesis Hair Studio and Lake Electronic Service can help visitors locate the restaurant.
Are there places nearby where I can take care of health or legal matters close to Dairy Queen Grill & Chill?
Yes, nearby there are medical offices such as Newton Medical PC and Albany Medical Center, as well as Nolfo McKenna Law for legal services.