Location.com logo
Brand Certified

Arby's

3.9
(244 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
131 Colonie Center, Colonie, NY
12205, United States

Hours

Reviews

3.9
244 reviews
5 stars
109
4 stars
65
3 stars
28
2 stars
16
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor communication and unhelpful staff, with some experiencing long wait times and rude interactions.

Food Quality

While some customers enjoyed the food, others noted issues with cold or low-quality items, and there were mixed reviews on new menu items.

Atmosphere

The food court setting received negative feedback for being uninviting, with some customers feeling ignored or uncomfortable.

Order Accuracy

There were several complaints about incorrect orders and issues with staff not fulfilling requests properly.
  • JS
    James Stott
    5 days ago
    5.0
    Great value menu
  • KK
    Ki
    Feb 11, 2026
    1.0
    This location is horrible, I will never go here again. They confirmed my order and when I went up they told me "no shakes" and stared at me blankly. Then they told me to cancel the order and I told them I couldn't since they already confirmed the order and marked it as ready. They again just stared and I asked for something else and they just stared. Finally they said soda or lemonade. They had horrible communication skills and customer service. Will be going to the wolf road location in the future
  • SZ
    Simply Zakkai
    Oct 13, 2025
    3.0
    Steak Nugget Bowl: A Zesty New Contender from Arby's Is Arby's new Steak Nugget Bowl worth the hype? The bowl features Arby's signature new steak bites nestled atop a generous serving of white cheddar mac n cheese, all crowned with crispy fried onions. At $12.99, it may not be the best value, but it certainly isn't a bad indulgence. As a loyal Arby's enthusiast, I must confess that I'm not the biggest fan of their mac n cheese, which honestly detracted a bit from the overall experience for me. In my personal opinion, this dish would be elevated significantly if the steak bites were served on a base of creamy mashed potatoes instead; that would feel more traditional and undoubtedly delicious. I initially rate the bowl a 7/10. However, a drizzle of buffalo sauce completely transformed the flavor profile, making the entire dish delicious! With the sauce, it's a definite 9/10! This particular Arby's is located in a food court, so there's nothing special to report about the atmosphere (⭐️⭐️⭐️). The service, however, was excellent as usual—great patience and a consistently accurate order (⭐️⭐️⭐️⭐️). Food: ⭐️⭐️⭐️⭐️ Atmosphere: ⭐️⭐️⭐️ Service: ⭐️⭐️⭐️⭐️ Totaling: 4 stars 🌟 Guys, stop sleeping on Arby's! They got the meats! 🍖 Thanks for watching, where every bite tells the story!
  • CO
    Christine Osuba
    Dec 6, 2022
    3.0
    Mannn just like everything else, arby is going downhill too. It's like you need someone watching all the workers making sure they do their job nowadays like a hawk. I like the owner here and he works very hard, not sure if he is still the owner but I know he has more workers and newer now then the last time I came here. When he was here my order was accurate, hot and correct. Recently NOV 27 2022 to be exact, around 6ish I walked in here to pick up an order, everyone was huddled looking at a phone, my order was already made, I never got my chicken tenders I ordered. I call the store, busy signal for about half an hour. Now they must have realized they kept my tenders and took the phone off. So I call corporate, another disappointment, guy wanted me to call the store back or go there, which I would've done if I didn't live 30 mins way from the arbys. Anywho the customer service center took my information and here I am two weeks later waiting for the owner, corporate or someone to call me back and give me a refund. FYI With this $7 I spent on chicken tenders, I could get 2 weeks towards my accident plan with Aflac. **update** I received a free meal coupon from corporate yesterday. 12/10, Thank you for still caring
  • SA
    Samantha Adams
    Jun 4, 2021
    1.0
    We ordered the small cows brisket it was fatty, cold and disgusting. We haven't been to Arby's in a long time, I really wanted to love this

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others