Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,471 reviews
5 stars
526
4 stars
292
3 stars
211
2 stars
105
1 star
337
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Numerous reviews highlighted poor staff efficiency, rudeness, and lack of customer service, with many customers feeling ignored or mistreated.
Service Speed
Customers frequently reported long wait times for orders, both in-store and at the drive-thru, often exceeding 20 minutes.
Order Accuracy
There were multiple complaints about incorrect orders, missing items, and inadequate responses to customer requests.
Food Quality
While some customers enjoyed their meals, there were significant complaints about food being served cold, stale, or poorly prepared.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some praising it while others noted dirty tables and unsanitary conditions.
- MLMackenzie L.4 days ago1.0I paid for my order but got nothing!! Don’t go to this place!!! They will messed up your order!! they gave your order to somebody else then told you that someone already took it. They just leave you standing there and don’t even care if you got your food or not. obviously it’s their fault by not checking people’s receipts and handed it to the wrong person, and they will not remake the order or give you a refund. I have horrible experience with them and feel not welcome here.
- GDGavin DNov 6, 20251.0Staff were rude. Service was ridiculously slow. Place was a mess. One server kept telling people to pay at the machines, even AFTER being told they don't work... 🤷♂️
- EMEva MistNov 4, 20254.0This location stays extremely busy. From time the order was placed until the you get your food is a long wait, due to the location being extremely busy all the time. But your meal is hot and fresh. Associates are polite.
- I杨磊（天涯i）Oct 30, 20251.0The staff at this store are incredibly lazy. They had an older woman operating the computer, and the problem is, she didn't know how! She couldn't find any orders for ages, wasting so much time. The younger staff were arrogant and just going through the motions; their efficiency was extremely low! There's a reason for the low rating; a 3.4 rating is an insult to the McDonald's brand.
- LVLuigui Fernando Falcon VargasOct 30, 20251.0I would've liked maybe a better review if I got some extra in my meal for waiting a excruciating amount of time for fast food. Staff was okay nothing to complain but waited for a long time and not apologetic just gave me the order and that was it. Seemed like since it was a machine fault they could've apologized and gave me something. But no. I ain't coming back here again. I can't. Period
Frequently Asked Questions About McDonald's
What are the operating hours for in-store dining at this McDonald's location?
This McDonald's location is open 24 hours a day, 7 days a week for in-store dining.
What are the drive-through hours at this McDonald's?
The drive-through is open 24/7, operating 24 hours every day of the week.
Can I get delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 12:59 AM the next day.
Does this McDonald's offer curbside pickup and no-contact delivery?
Yes, this McDonald's offers curbside pickup, same day delivery, and no-contact delivery services for customer convenience.
Which payment methods are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app to order from this McDonald's?
Yes, you can order from the McDonald's App available on both iOS and Android platforms.
What kinds of services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 13811 20th Ave, College Point, NY 11356, United States.
What nearby places can I visit along with McDonald's at 13811 20th Ave?
Nearby places include Starbucks for coffee, LaGuardia Airport for travel needs, and Old Navy for clothing shopping.
How can nearby Starbucks complement your visit to this McDonald's?
You can enjoy a variety of coffee options at Starbucks nearby if you prefer specialty beverages before or after your meal at McDonald's.
How is LaGuardia Airport useful when visiting this McDonald's location?
LaGuardia Airport is close by, making this McDonald's convenient for travelers looking for quick meals before or after their flights.
Are there shopping options near this McDonald's location?
Yes, nearby shopping options include Old Navy for clothing and BJ’s Wholesale Club for discount store needs.