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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(346 reviews)

Business Details

13210 14th Ave, College Point, NY
11356, United States
(929) 225-8560
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve College Point, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13210 14th Ave, College Point, NY
11356, United States

Hours

Reviews

3.8
346 reviews
5 stars
156
4 stars
90
3 stars
38
2 stars
4
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised friendly and attentive service.

Order Accuracy

Numerous reviews highlight issues with incorrect orders and poor handling of complaints, leading to customer frustration.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and service areas, impacting their overall experience.

Speed of Service

While some customers appreciated the quick service, others experienced long wait times and slow service, especially during busy hours.

Product Quality

Mixed reviews on product quality, with some customers enjoying their drinks and food, while others reported dissatisfaction with specific items.
  • DS
    Denise Sochran
    Feb 26, 2026
    5.0
    Very nice staff! Coffee is always good!
  • TP
    Toyo pollo
    Feb 18, 2026
    5.0
    I will always get Dunkin where available.
  • JG
    Jessica Gundel
    Dec 27, 2025
    4.0
    Like them very much.
  • KT
    Kevin Tapia
    Nov 29, 2025
    1.0
    Employees are unbelievably rude, i ordered an item then the employee told me to wait and i did, i sat down and then he asked me what i wanted and i let him know i wanted a hot chocolate, he then rudely asked me if i wanted him to charge me or what, so i told him if he actually let me know the price then maybe id pay. This isnt the first time this same night time employee has been rude for no damn reason
  • JD
    janet delgado
    Nov 5, 2025
    1.0
    Not that my review will make a difference but I just had to write (my first review) yesterday November 4th at about 1 p.m. was my son’s birthday and to feed his sweet tooth I went to Dunkin Donuts. The woman that took my order was beyond unkind and just plainly rude. I was stunned. In the end she put my change on the counter- did not hand me my order (just left it on the some jar there.)As I went to pick up the box it was not sealed and it twisted and the donuts almost spilled out. She just walked away and went to the back. Another employee helped me - he was annoyed with her - he exchanged words with her then apologized to me. On top of that the man she attended to before me she kept coughing without covering her mouth- not good. Like I said it’s just donuts in the end. How she made me feel was just awful. How sad.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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