Dunkin'

3.8
482 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cohoes, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
92 Saratoga St, Cohoes, NY
12047, United States

Hours

Reviews

3.8
482 reviews
5 stars
230
4 stars
87
3 stars
60
2 stars
26
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about incorrect orders and poor food preparation.

Atmosphere

The atmosphere was often described as unprofessional, with employees using inappropriate language and being distracted.

Customer Experience

Several reviews highlighted a lack of customer care and attention, with some customers feeling undervalued.

Speed of Service

Despite complaints, some customers noted that service was fast during busy times, particularly in the drive-thru.
  • BB
    Bop Beetch
    Dec 15, 2025
    1.0
    Horrible Horrible Horrible, the place is wonderful but the workers terrible they talk about people business out loud , they swear all types while customers are in the store they talk bad about their customers it says no cell phones but all you see is kids on they cell phones very rude , messed my food up this is not the type of atmosphere I wanna attend !!! This is not the Dunkin you wanna go to I felt as if the bad reviews would have made the place wanna be better but nope same as last years reviews . Oh and may I add stop having your employees make tiktoks ! Especially when I hear vulgar language!! Get a better manager or hire better employees …
  • IM
    Isaiah Mackey
    Dec 11, 2025
    5.0
    Great experience the lady who gave me my food was very nice and professional.
  • LB
    LJ Blu
    Nov 12, 2025
    2.0
    I go to this location for breakfast and this morning I go in and it's a man asking to substitute bacon for sausage. The worker not sure if she supposed to be the manager but she talk to much number 1. She told the man no he can't then keep repeating they don't make the prices. Well the customer knows this already. People have a right to speak their opinions. The price was too high it went from 18 to 30 because he wanted sausage on 2 of the 6 meals. That's insane and robbery to the public. But the thing is too the girl she still talking while the customer is gone talking about he asking me if I can substitute no can you go to the gas station and substitute. Now she is a hot mess Duncan Donut's and a gas station ok. Better yet compare it to another restaurant like Duncan Donut's. You can go to other locations and sub. You shouldn't be going on and on after the customer leaves. It's a turn off U were very unprofessional while you trying to show off for the co-workers. It's A Shame people just take professionalism out the job. A Shame.. Lower your Prices . Oh the customer said I can understand a couple of dollars more but come on. That's the point....
  • KB
    kenneth Billings
    Nov 6, 2025
    5.0
    This location is amazing. Fast, friendly, and always serving delicious food with a smile. Stop in and see Alexis and her crew. They are top notch at what they do, and certainly know how to please customers.
  • BG
    Bella Gus
    Oct 30, 2025
    1.0
    Worst experience!! Ordered Dunkin via UberEats - 2 large coffees, a donut and a muffin. The second my order was delivered I knew it was ruined. They packaged my coffees inside a large dunkin bag with my baked goods on top. I could feel the coffee all over the bottom of the bag the moment I picked it up. Cut open the bag and nothing but coffee spilled all inside. No coffee left in either cup... Baked goods on top ruined due to the spilled coffee and they replaced the donut I ordered with a 2nd muffin w/o any notification. Can't even blame the driver because who puts coffees in a bag???? Dumbest packaging I've ever seen.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Cohoes, NY?

Dunkin' in Cohoes operates daily from 3:30 AM to 9:00 PM, with extended hours until 10:30 PM on Wednesday through Friday.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.