Wendy's

3.5
592 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5701 E. Circle Drive, Cicero, NY
13039, United States

Hours

Reviews

3.5
592 reviews
5 stars
201
4 stars
146
3 stars
86
2 stars
48
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, both in-store and drive-thru, often waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to customer frustration.

Food Quality

Several customers noted that the food was often cold, poorly prepared, or not fresh, with complaints about stale buns and undercooked items.

Staff Attitude

Feedback indicated that staff were often unprofessional or rude, contributing to a negative dining experience.

Cleanliness

The restaurant was described as dirty and unkempt, with trash on the floor and unsanitary conditions reported by multiple customers.
  • SG
    Steven Gilbert
    Jan 2, 2026
    1.0
    This is now the 2nd time it's happened, the 1st time I figured it was a fluke..we ordered a Dave's double and 2 bacon cheeseburger meal from the drive thru...all of the burgers were not just barely warm..they were ice cold..we were literally the only customer there..and we immediately started eating .so how does this keep happening?
  • DH
    disposable hero
    Dec 28, 2025
    1.0
    Wendys has gone down hill the last couple years....this one in particular took forever to get our food ..pretty sure i didnt see anyone wearing gloves at all...fries were cold food was edible but wasn't good.....I used to go to wendys over any fast food place but now I just go if there literally is no other option at the time
  • KM
    Kelly Morrison
    Dec 12, 2025
    3.0
    Food tasted great but my husband's Baconator was packed up without a top bun. And my "no onions" had onions.
  • ND
    Nikki Duggan
    Nov 25, 2025
    2.0
    We used the app to order online and when we showed up (when they told us to) to pickup the food, nothing was ready and we ended up waiting an additional 17 minutes and most food was cold.
  • FM
    Firas Makhlouf
    Nov 17, 2025
    3.0
    The meal smeed cold burger was not warm

Frequently Asked Questions About Wendy's

Is Penn Can Cicero Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's in Cicero?

The drive-thru is open Monday through Thursday from 9:00 AM to midnight, Friday and Saturday from 9:00 AM to 1:00 AM, and Sunday from 9:00 AM to midnight.