Wendy's

3.5
587 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5701 E. Circle Drive, Cicero, NY
13039, United States

Hours

Reviews

3.5
587 reviews
5 stars
201
4 stars
146
3 stars
85
2 stars
46
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, both in-store and drive-thru, often waiting over 20 minutes with few customers present.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Food Quality

Numerous customers complained about cold, stale, or poorly prepared food, with specific mentions of dry burgers and limp fries.

Staff Behavior

Several reviews noted unprofessional behavior from staff, including rudeness and lack of acknowledgment towards customers.

Cleanliness

The restaurant was often described as dirty, with trash on the floor and unsanitary conditions reported.
  • FM
    Firas Makhlouf
    Nov 17, 2025
    3.0
    The meal smeed cold burger was not warm
  • TD
    T Dawg
    Oct 24, 2025
    1.0
    This review is 100% about the blonde woman I've encountered in the window 3 times over the past year. I've heard she is a manager, no wonder they can't keep employees more than a week. Review lowered after realizing that not only was I mistreated, have to beg for the second half of my meal, but they also got my sandwich wrong. They got every other part of the order right down to the soda, so that tells me that they didn't make it right because they didn't want, not because they were confused. How is this place still open?
  • TB
    Tammy Barber
    Oct 14, 2025
    4.0
    Fries were way to salty
  • GK
    Greg Koegel
    Sep 26, 2025
    3.0
    The good), quiet place to eat we wore the only people in the dining room. It was clean food was hot the bad ) you know how all fast food is slapped together as little meat as possible condiments dripping out the back of the sandwich in all not the worst place to eat as far as fast food, oh and the dinning room was freezing
  • TT
    Trish
    Aug 31, 2025
    2.0
    Find another Wendy’s. I love Wendy’s, but the one in Cicero is extremely slow, often gets the order wrong. There’s never a line at this Wendy’s and there’s a reason for it.

Frequently Asked Questions About Wendy's

Is Penn Can Cicero Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.