McDonald's

3.6
1188 reviews
Get DirectionsCallWebsite

Business Details

5879 Rt 31, Cicero, NY
13039, United States
(315) 698-1134
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5879 Rt 31, Cicero, NY
13039, United States

Hours

Reviews

3.6
1,188 reviews
5 stars
430
4 stars
280
3 stars
225
2 stars
85
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with many waiting over 20 minutes to place orders.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect food being served.

Cleanliness

The cleanliness of the restaurant, especially the bathrooms and dining area, was criticized, with reports of dirty tables and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, many others noted a lack of concern or poor attitudes from employees during service.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • MG
    Marlin Guy
    5 days ago
    1.0
    Better customer service messed up the same order twice
  • WJ
    Wendell Rogers Jr
    Nov 12, 2025
    1.0
    20 minute wait in the drive thru and they never asked to take my order. This seems to happen alot these days.fast food has really gone down.
  • GM
    Giovanni Muratore
    Nov 12, 2025
    1.0
    Sat at the drive through for 10 mins. Saying hello, anyone? No acknowledgement, and no food for me. I don't understand what's going on at this McDonald's. Every time I come there's 2 employees and a line wrapped around the building. But if you can't provide service you should not be open.
  • CZ
    Chen Z
    Nov 8, 2025
    1.0
    If you want to wait at the drive through 30 mins plus, then come to this location
  • MB
    Mary Branning
    Nov 2, 2025
    1.0
    Not sure what happened over the past several months but the wait time is awful, typically spend 10 min or more in drive thru. The staff had always been great! The franchise owners need to get it together and hire more staff. 2 -3 cannot handle the volume at night. The staff is genuinely trying their best.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's drive-thru hours at the Cicero location?

The drive-thru is open 24 hours from Monday to Thursday and Sunday. On Friday and Saturday, it operates from 6 AM to midnight.

Does this McDonald’s offer delivery, and what are the delivery hours?

Yes, delivery is available daily from 6 AM to 11 PM.