McDonald's

3.6
1202 reviews
Get DirectionsCallWebsite

Business Details

5879 Rt 31, Cicero, NY
13039, United States
(315) 698-1134
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5879 Rt 31, Cicero, NY
13039, United States

Hours

Reviews

3.6
1,202 reviews
5 stars
433
4 stars
283
3 stars
225
2 stars
86
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, received negative feedback, with reports of unsanitary conditions.

Staffing Issues

Several customers noted that the location appears to be understaffed, impacting service quality and speed.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or poorly prepared items.
  • CC
    Christina Calhoun
    Jan 2, 2026
    5.0
    Clean and friendly! Quick!
  • CC
    connor
    Jan 1, 2026
    1.0
    Completely unprofessional, ordered an online breakfast meal at 10:10am and the order was canceled once I had already driven there in the snow. Had no help and had to go through the drive-thru.
  • WI
    Wireless Issue
    Dec 23, 2025
    1.0
    Do not eat here. If I could give this place negative I stars I would. 45 minutes to get food. Then had to go back up twice to get food that was missing.
  • DF
    Danielle Fliapello
    Dec 5, 2025
    1.0
    came here tonight for some quick dinner arrived at about 7 pm some lady in front of me waited 45 minutes for her food and had to leave without it due to the staff not doing their jobs. so i place my order and wait over a hour with no communication from the staff and a lobby full of people. manager never said a word about it and just kept mopping around no intent to do work. this place has gone to shit.
  • JA
    Jeannie Atkinson
    Dec 5, 2025
    1.0
    I tried the crispy chicken sandwich and it was disgusting. Spit out the 1st bite. Chicken felt like a solid piece of glue.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's drive-thru hours at the Cicero location?

The drive-thru is open 24 hours from Monday to Thursday and Sunday. On Friday and Saturday, it operates from 6 AM to midnight.

Does this McDonald’s offer delivery, and what are the delivery hours?

Yes, delivery is available daily from 6 AM to 11 PM.