Brand Certified
McDonald's
3.6(1211 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5879 Rt 31, Cicero, NY
13039, United States
Certified by McDonald's • Mar 01, 2026
(315) 698-1134
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
1,211 reviews
5 stars
436
4 stars
284
3 stars
227
2 stars
86
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect or missing items in orders, leading to customer frustration.
Food Quality
Several customers complained about food being cold, overcooked, or not fresh, impacting their overall satisfaction.
Cleanliness
The cleanliness of the restaurant, especially the bathrooms, was a common concern among customers.
Staff Performance
While some customers praised individual staff members, many noted that the overall service was unprofessional and disorganized, often due to being understaffed.
- CCChristopher CronkFeb 21, 20261.0Today I took my daughter to Mc Donald's mattydale brewerton Rd fries were brown chicken tenders brown tasted like dirty oil terrible talk to management got an apology wasted 23.00 never again McDonald's has gone down hill big time and raised prices
- MFMike FlanaganFeb 18, 20261.0Drive thru took 15 minutes for two cars. 3:45 pm Wednesday feb 18. No explanations except “short staffed” with two cars. One car in front of 8 minutes to order, we pull up, and they ask “be with you just in a second”. People just walking around doing nothing
- MEMatthew EdwardsFeb 13, 20261.0Waited more than enough time for “fast food” legitimately probably 25 min.
- CCClarkFeb 6, 20263.0McDonald’s is a globally recognized fast‑food restaurant that delivers familiar, quick meals that are consistent and convenient for everyday dining on the go. The menu covers classic items like Big Macs, Quarter Pounders, Chicken McNuggets, and Filet‑o‑Fish, as well as breakfast sandwiches, McCafé beverages, and a range of sides like fries and apple pies.
- CCconnorJan 1, 20261.0Completely unprofessional, ordered an online breakfast meal at 10:10am and the order was canceled once I had already driven there in the snow. Had no help and had to go through the drive-thru.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website