Dunkin'

3.6
244 reviews
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Business Details

6166 S Bay Rd, Cicero, NY
13039, United States
(315) 288-4917
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cicero, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6166 S Bay Rd, Cicero, NY
13039, United States

Hours

Reviews

3.6
244 reviews
5 stars
116
4 stars
40
3 stars
19
2 stars
14
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 15 minutes, both in-store and at the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparations.

Staff Performance

While some customers praised individual staff members for their friendliness and helpfulness, others criticized the overall service quality and attitude of the staff.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues such as cold or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.
  • RH
    rj haley
    1 day ago
    3.0
    Slowest drive thru
  • CS
    Chelsea Slowik
    Dec 14, 2025
    1.0
    Unless you have all day do not go to this location. Snackin bacon is only 3 pieces instead of 8, they can’t spread cream cheese, they can’t cook the bagel bites long enough to defrost the cream cheese inside. You literally wait at least 15 mins for a drink like a refresher. Not worth it, drive a mile out and go to another Dunkin. This store needs to retrain badly.
  • BB
    Brianna
    Nov 8, 2025
    1.0
    Service was slow. Wish I read the other reviews before going to this location. I stood inside and waited 15 minutes for food and a Gatorade.
  • EE
    Easymode
    Oct 19, 2025
    5.0
    Everyone is amazing and always a pleasure doing business at this location!
  • JM
    Joel Miscione
    Oct 13, 2025
    1.0
    It doesn’t matter what day. You can pull into the drive thru and see 3-6 cars and know you are going to wait 15 mins to order. It’s insane how slow it is now. I went Saturday morning 5 cars ahead of me I sat in line from 10:01 until 10:17 and two cars left the line and it only moved up on car. When I said screw it and drove off myself there was one car at the order screen and no cars ahead of them not at the window not in line… get a manager and train your staff!
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Cicero, NY?

Dunkin' in Cicero is open every day from 4:00 AM to 8:00 PM.

Does Dunkin' in Cicero offer delivery and pickup services?

Yes, they offer delivery and curbside pickup services.