Business Details
About
Mexican Restaurant
Chipotle Cicero NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
370 reviews
5 stars
177
4 stars
54
3 stars
33
2 stars
23
1 star
83
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and portion sizes, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Food Quality
Several customers experienced issues with food freshness, including spoiled ingredients and inconsistent quality.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary conditions.
Service Speed
Customers noted slow service, particularly with online orders and during busy times, leading to frustration.
- GHGot HeemNov 9, 20251.0I called the store and whoever answered the phone today 11/9/2025 at 4:20 PM refused to add more rice to my order because the lid was on it. The absolute laziness and lack of customer service by this location is disgusting. All workers at this location, particular the female who answered the phone, are an absolute horrible representation of the franchise. No such thing as customer service or common sense anymore.
- JHJessica HoranOct 29, 20253.0I'm in a toxic relationship with this place. Sometimes I just crave Chipotle and the drive thru is great when they don't mess up your order....which is literally 50 percent of the time. Won't be using the mobile app anymore due to this. It's too frustrating to get home and find something made incorrectly. Not like it's easy to check every single item when you order multiple things for multiple people. Disappointing because I spend a lot of money here and the rewards are a nice bonus. The staff was professional about remaking my order at least. The incorrect order I received had disgusting looking guac and I got *politely* man-splained why avocados turn brown. Idk...I wouldn't eat it. If I'm paying that much for guac I don't want brown avocado. Hopefully whomever this order was for got it corrected and received something better looking than this.
- MSM ServOct 29, 20251.0Got take out. Found a long, brown bug crawling in Burrito Bowl as soon as lid was removed. Would rate Zero Stars if possible. Will not return.
- AAAfif AfifOct 28, 20254.0I ordered the steak with rice and lettuce to tomato to sour cream it was good, but the steak was a little bit small portion, but I asked for extra and they charge me
- CHCole HotchkissOct 23, 20253.0Couldn't tell you the last time I asked for extra anything and actually got it. Got double protein. Double EVERYTHING and it looked like I got something a child would've ordered. 2ns to last time I ordered I got my usual order and then got 3 of the 8 things I usually order. Should refund someone if they order at 8 pm (close at 11) and they throw together whatever was available rather than call or notify what was available. As a former employer of this specific location, sad to see where it's gone
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Cicero NY serve?
Chipotle Mexican Grill in Cicero NY serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 7944 Brewerton Rd, Cicero?
Chipotle Mexican Grill in Cicero is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, the Cicero NY Chipotle offers both in-store pickup and delivery services.
How can I place an order online for Chipotle Mexican Grill in Cicero?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What is the Chipotle Rewards program mentioned in the description?
Chipotle Rewards allows customers to earn points for their purchases and redeem them for free food and exclusive offers.
Is the Chipotle in Cicero welcoming to the LGBTQ community?
Yes, this Chipotle location is welcoming to the LGBTQ community.
What other dining options are near Chipotle Mexican Grill in Cicero?
Nearby dining options include Chick-fil-A Cicero and Popeyes® Louisiana Kitchen, providing fast-food chicken alternatives close by.
Are there any convenient banking services near Chipotle Cicero?
Yes, there are banking services nearby including KeyBank, Citizens Bank, and The Exchange Network ATMs, which can be useful for cash needs during your visit.
I need to get my car serviced; are there automotive services near Chipotle in Cicero?
Yes, nearby automotive services include Splash Car Wash Express, Classy Chassy Carwash, Valvoline Instant Oil Change, and Truck Rental Center at The Home Depot.
Where exactly is Chipotle Mexican Grill located in Cicero NY?
It is located at 7944 Brewerton Rd, Cicero, NY 13039, USA.