Business Details
About
Mexican Restaurant
Chipotle Cicero NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
375 reviews
5 stars
177
4 stars
56
3 stars
33
2 stars
24
1 star
85
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including cold meals, spoiled ingredients, and inconsistent portion sizes.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of responsiveness, and negative attitudes from employees.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and a messy kitchen, raising concerns about overall hygiene.
Order Accuracy
A significant number of reviews mentioned incorrect orders and missing items, leading to frustration among customers.
Operational Issues
Customers expressed dissatisfaction with the restaurant's operational policies, including only accepting online orders and long wait times.
- CHcaroline H3 days ago2.0I used to love this location but unfortunately I think there is a food quality issue here. I bought lunch yesterday here and I got sooo sick ! This is the second time in a month that I've eaten here and gotten very sick. Throwing up ECT. I cannot eat here anymore as I am pregnant and cannot risk food poisoning. I'm upset because this was my favorite location and looking at the reviews I'm not the only one who's gotten sick recently! There's someone else who got sick twice within a month as well. The first time I got sick I disregarded it but after how sick I got last night after eating here for lunch I know it has to be a quality issue. Im so sad. My boyfriend said he won't buy me chipotle anymore or let me eat chipotle again. What happened ?! If you don't want to get sick or get food poisoning don't eat here !!!
- JZJared ZiegelmayerDec 22, 20251.0Have over 30k points and can say this is the worst chipotle online order I have ever received. My burrito is usually twice this size with double meat rice beans and a few other things but this is embarrassing. The wrap literally looks like it was ripped in half and there is no way it was wrapped from the size considering how small it is. They have a chipotlane which is clearly a bad investment if this is the products that come out of it. Would highly not recommend.
- MRMalik RothblattDec 15, 20254.0Food was good
- AAAlexiDec 11, 20251.0This is the second time in a month I’ve gotten sick only after eating at the this location. One time is a fluke but the second time shows there’s negligence within their processes. Both times ordering, the food has been ice cold within minutes of receiving. I’ve brought this up to corporate as a sincere concern and seems they have not taken it serious. I’ve since filed a complaint with Onondaga health department. Needless to say you should take consumer feedback serious. I tried to respectfully warn you clowns ahead of time.
- GHGot HeemNov 9, 20251.0I called the store and whoever answered the phone today 11/9/2025 at 4:20 PM refused to add more rice to my order because the lid was on it. The absolute laziness and lack of customer service by this location is disgusting. All workers at this location, particular the female who answered the phone, are an absolute horrible representation of the franchise. No such thing as customer service or common sense anymore.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Cicero NY serve?
Chipotle Mexican Grill in Cicero NY serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 7944 Brewerton Rd, Cicero?
Chipotle Mexican Grill in Cicero is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, the Cicero NY Chipotle offers both in-store pickup and delivery services.
How can I place an order online for Chipotle Mexican Grill in Cicero?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What is the Chipotle Rewards program mentioned in the description?
Chipotle Rewards allows customers to earn points for their purchases and redeem them for free food and exclusive offers.
Is the Chipotle in Cicero welcoming to the LGBTQ community?
Yes, this Chipotle location is welcoming to the LGBTQ community.
What other dining options are near Chipotle Mexican Grill in Cicero?
Nearby dining options include Chick-fil-A Cicero and Popeyes® Louisiana Kitchen, providing fast-food chicken alternatives close by.
Are there any convenient banking services near Chipotle Cicero?
Yes, there are banking services nearby including KeyBank, Citizens Bank, and The Exchange Network ATMs, which can be useful for cash needs during your visit.
I need to get my car serviced; are there automotive services near Chipotle in Cicero?
Yes, nearby automotive services include Splash Car Wash Express, Classy Chassy Carwash, Valvoline Instant Oil Change, and Truck Rental Center at The Home Depot.
Where exactly is Chipotle Mexican Grill located in Cicero NY?
It is located at 7944 Brewerton Rd, Cicero, NY 13039, USA.