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Brand Certified

Arby's

4.0
(655 reviews)

Business Details

5886 Route 31, Cicero, NY
13039, United States
(315) 698-0654

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5886 Route 31, Cicero, NY
13039, United States

Hours

Reviews

4.0
655 reviews
5 stars
293
4 stars
187
3 stars
92
2 stars
35
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned cold or unsatisfactory food quality, with complaints about freshness and portion sizes.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions and unkempt areas, particularly when management was absent.

Positive Experiences

Despite the issues, several customers praised friendly staff and enjoyed their meals, highlighting specific menu items like the roast beef sandwiches.
  • DD
    Dootis
    Feb 24, 2026
    5.0
    They were so friendly and awesome loved the service the one lady Melissa is amazing
  • CC
    Clark
    Feb 6, 2026
    4.0
    Arby’s is a well‑known fast food restaurant that stands out for its roast beef sandwiches and meat‑forward menu, offering a satisfying alternative to typical burger‑centric chains. The lineup features classics like the signature Roast Beef, Beef ‘n Cheddar, and Market Fresh sandwiches, all served with warm, toasted buns and hearty portions of sliced meats.
  • VS
    Vicky Silva
    Jan 9, 2026
    2.0
    I ordered 61.12 of food and was told all 4 sandwiches were in the bag I got home and only had 3 sandwiches in the bag. I did not receive the buffalo chicken sandwich I should have checked I'm so tired of people not doing there jobs
  • RG
    Rachel Gulliver
    Dec 1, 2025
    1.0
    This is not worth 10.00 dollars this is pathetic this place should be ashamed of there selves what a waste of money if you don't like your job then don't do it lol should get my money back
  • EM
    Edwin & Erla Martin
    Nov 28, 2025
    1.0
    I passed through the town of Ciocrea today around 12 pm, on Rt 81 S, in a snowy whiteout,slippery icy roads, needed to do an emergency pit stop, had a handicaped person along, nothing was open (plowed or shoveled),the inside of the establismet(floors) were a mess very wet unmopped slippery floors, staff stood around doing nothing, had to park to make easy entry for the handicap person then the staff was very rude, telling us to move our vechile. Very disappointing experience at this Arbys.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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