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Wendy's

2.9
(586 reviews)

Business Details

(716) 936-4611

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2520 Walden Avenue, Cheektowaga, NY
14225, United States

Hours

Reviews

2.9
586 reviews
5 stars
176
4 stars
89
3 stars
63
2 stars
41
1 star
217

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers expressing dissatisfaction with the freshness and quality.

Cleanliness

Several customers noted unsanitary conditions, including sticky floors and dirty tables.

Communication Problems

Customers experienced confusion regarding operating hours and order processes, leading to frustration.

Positive Experiences

A few reviews highlighted friendly staff and good food, indicating that there are occasional positive experiences.
  • MB
    Marketa Baker
    Feb 13, 2026
    1.0
    Purchased a Biggie Bag for carry out. I received my food immediately and was shocked, because that was the fastest I’ve ever received food at any restaurant. Got home and everything was as cold as my drink. I literally live 2-3 minutes away. They just don’t care.
  • VJ
    Victoria Jayes
    Feb 6, 2026
    2.0
    This Wendy’s location is listed as closing at 12:00 a.m. (midnight) every day. Now, I don’t work for Wendy’s corporate, but common sense tells me that if the goal were for all employees to be out the door by midnight, the posted closing time would be something like 11:45 p.m. Not midnight. On 1/24/26 at 11:42 p.m., I pulled into the drive-thru to a fully lit restaurant, complete with glowing menu boards advertising Frostys, value meals, fries, chicken sandwiches—the whole late-night dream. As a non-cooking mom late at night, I was thrilled. This was my moment. There were zero cars in line, before or after me, so I expected this to move along quickly—especially since, understandably, everyone probably wanted to go home. I waited a minute or two and could hear movement inside, but no one acknowledged me. At 11:46 p.m., I politely asked if anyone was there. Still nothing. As the clock crept toward midnight with no response, I pulled up to the pickup window at 11:53 p.m. Inside, what appeared to be a manager (blonde hair, short, stocky build) was doing paperwork. When she noticed me at the window, she simply got up and walked away. No “Sorry, we’re closed.” No “We closed early tonight.” No explanation at all. Just… vanished. This isn’t the first time this location has shut down early. I had a similar experience this past summer, except that time the manager responded by yelling profanities and flipping us off when we questioned why they weren’t honoring the posted midnight closing time. So my question is simple: Are you open until midnight—or not? If food service stops at 11:45, then post that. If you’re closing early, communicate that. Customers shouldn’t have to guess, sit in silence, or be ignored while staring at a fully lit menu that suggests the restaurant is open for business. Clear communication and more customer-friendly staff would go a long way here—especially for a place that advertises late-night food
  • FW
    fire wire
    Dec 27, 2025
    1.0
    Worst Wendy’s ever they should just close the doors waited 15 min in the drive thru the took my order then I hade to wait 10 more min for them to make it it’s a burger come on already but no since on complaining no one will do any thing about it so I won’t be back
  • MM
    mort mcfly
    Dec 23, 2025
    1.0
    If you're never going to open for carryout then there is no point to Order ahead. Since you still have to wait through the drive-thru and deal with rude workers Why doesn't this location just remove the chairs and lock up the bathroom and make it so people can walk up to the pickup window at any time besides using the drive-thru.
  • SD
    Stefanie DeVargas
    Dec 15, 2025
    4.0
    And unfortunately, Wendy’s quality about cooking, size of the items for example potatoes they no longer have an account those things that matter so it makes me guess. What is the quality of their nuggets before I trust it so much to feed my daughter.

Frequently Asked Questions About Wendy's

Is 523 Walden Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's located at 2520 Walden Avenue, Cheektowaga, NY?

The drive-through at this Wendy's is open daily from 9:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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