Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported slow service, rude staff, and frequent order mistakes.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some customers expressing dissatisfaction with the freshness and quality.
Cleanliness
Several customers noted unsanitary conditions, including sticky floors and dirty tables.
Communication Problems
Customers experienced confusion regarding operating hours and order processes, leading to frustration.
Positive Experiences
A few reviews highlighted friendly staff and good food, indicating that there are occasional positive experiences.
MB
Marketa Baker
Feb 13, 2026
1.0
Purchased a Biggie Bag for carry out. I received my food immediately and was shocked, because that was the fastest I’ve ever received food at any restaurant. Got home and everything was as cold as my drink. I literally live 2-3 minutes away. They just don’t care.
VJ
Victoria Jayes
Feb 6, 2026
2.0
This Wendy’s location is listed as closing at 12:00 a.m. (midnight) every day. Now, I don’t work for Wendy’s corporate, but common sense tells me that if the goal were for all employees to be out the door by midnight, the posted closing time would be something like 11:45 p.m. Not midnight.
On 1/24/26 at 11:42 p.m., I pulled into the drive-thru to a fully lit restaurant, complete with glowing menu boards advertising Frostys, value meals, fries, chicken sandwiches—the whole late-night dream. As a non-cooking mom late at night, I was thrilled. This was my moment.
There were zero cars in line, before or after me, so I expected this to move along quickly—especially since, understandably, everyone probably wanted to go home. I waited a minute or two and could hear movement inside, but no one acknowledged me. At 11:46 p.m., I politely asked if anyone was there. Still nothing.
As the clock crept toward midnight with no response, I pulled up to the pickup window at 11:53 p.m. Inside, what appeared to be a manager (blonde hair, short, stocky build) was doing paperwork. When she noticed me at the window, she simply got up and walked away. No “Sorry, we’re closed.” No “We closed early tonight.” No explanation at all. Just… vanished.
This isn’t the first time this location has shut down early. I had a similar experience this past summer, except that time the manager responded by yelling profanities and flipping us off when we questioned why they weren’t honoring the posted midnight closing time.
So my question is simple:
Are you open until midnight—or not?
If food service stops at 11:45, then post that. If you’re closing early, communicate that. Customers shouldn’t have to guess, sit in silence, or be ignored while staring at a fully lit menu that suggests the restaurant is open for business.
Clear communication and more customer-friendly staff would go a long way here—especially for a place that advertises late-night food
FW
fire wire
Dec 27, 2025
1.0
Worst Wendy’s ever they should just close the doors waited 15 min in the drive thru the took my order then I hade to wait 10 more min for them to make it it’s a burger come on already but no since on complaining no one will do any thing about it so I won’t be back
MM
mort mcfly
Dec 23, 2025
1.0
If you're never going to open for carryout then there is no point to Order ahead. Since you still have to wait through the drive-thru and deal with rude workers
Why doesn't this location just remove the chairs and lock up the bathroom and make it so people can walk up to the pickup window at any time besides using the drive-thru.
SD
Stefanie DeVargas
Dec 15, 2025
4.0
And unfortunately, Wendy’s quality about cooking, size of the items for example potatoes they no longer have an account those things that matter so it makes me guess. What is the quality of their nuggets before I trust it so much to feed my daughter.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 2520 Walden Avenue, Cheektowaga, NY?
The drive-through at this Wendy's is open daily from 9:00 AM to midnight.
Is the Wendy's at 2520 Walden Avenue currently open?
Yes, this Wendy's location is currently open and committed to serving quality food every day.
Does this Wendy's location offer delivery and how can I order?
Yes, delivery is available where offered. You can order through Wendy's app or at order.wendys.com by selecting this location and entering your delivery address.
What payment methods are accepted at Wendy's on Walden Avenue?
They accept American Express, Cash, Discover, Mastercard, and Visa payment methods.
Can I dine inside or use the drive-thru at this Wendy's?
Yes, this location offers dine-in service and has a drive-thru available.
What meals are served at this Wendy's location?
Breakfast, lunch, and dinner are served at this restaurant.
Are there any nearby places of interest around Wendy's at 2520 Walden Avenue?
Yes, nearby places include Manhattan Bagel for breakfast options, Walden Square Dental for dental care, and DaVita Cheektowaga Dialysis for medical services. Visitors could grab a bagel before their meal or visit these services after dining.
How can nearby businesses like United Auto Supply Cheektowaga be useful to Wendy's customers?
Customers visiting Wendy's might find it convenient to shop for automotive supplies or services at United Auto Supply Cheektowaga located nearby, making it easy to combine errands with a meal.
Is there public transit or travel related businesses near Wendy's to assist visitors?
Yes, there is Case Transportation & Logistics, LLC near the restaurant, which may assist those traveling or shipping goods, making the area accessible for customers commuting or on the go.
How can I contact this Wendy's location for feedback or questions?
You can call the restaurant directly at (716) 936-4611, reach the Customer Care team via their contact page online, use the live chat, or call 888-624-8140. Feedback can also be submitted through the Wendy’s Customer Satisfaction Survey online.
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