Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Cheektowaga, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3601 Union Road for the ultimate SONIC experience!
Location
Hours
Reviews
4.1
3,802 reviews
5 stars
2,027
4 stars
936
3 stars
405
2 stars
189
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Feedback on food quality was mixed; while some enjoyed the burgers and shakes, others complained about cold or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms.
Staff Attitude
Customer service was often described as unfriendly or unhelpful, with some staff appearing disinterested in their work.
- MSMorgana ShafferJan 4, 20261.0If I could give it 0 stars, I would. I ordered ahead, arrived at the online estimated time and waited 45 minutes for my food. It wasn't brought out to me after waiting, I had to go inside. My milkshake was melted, the food was cold and part of the order was missing. The staff was dismissive and then argumentative. It was not a busy time so there is no reason for the delay or the food to be sitting out long enough to get cold.
- RKRay KnutsenJan 2, 20264.0would b 5 except that the "music" (annoying noise) is torture: horrible selection (rap & other grating miserable types which r totally out o sync with the kind o customers -older folk & families, & MUCH too loud, much much too loud !! Drinks r good but a little too much ice.
- JJJackie JDec 28, 20255.0I have been going here since they opened I really like their milkshakes, onion rings, hamburgers, and all their new items they add every season . For the most part, all the employees are very friendly and helpful.
- SDSteve DayDec 23, 20255.01st time there just got a burger it was excellent
- NNNavDec 16, 20255.0Great service and staff was extremely kind. We told them we are visiting from out of town. Checked up on a us a few times to see if we needed anything else. My first time at Sonic, and it didnt disappoint.