CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Cheektowaga is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, particularly in the drive-thru and during busy hours.
Food Quality
Mixed reviews on food quality; some items were praised while others were criticized for being subpar or poorly prepared.
Customer Service
Customer service experiences varied widely, with some staff receiving praise for helpfulness while others were noted for rudeness or lack of attention.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unkempt dining areas.
Order Accuracy
Many customers expressed frustration with incorrect orders and the difficulty in resolving these issues.
HH
Hope’s Healthy Help
Dec 30, 2025
4.0
I love Panera bread but this location was a little slow. But besides that I love their Mac and cheese.
SS
Sharon M Stephan
Dec 16, 2025
5.0
In a hurry....great food in and out.
SG
Stacy Grimaldi
Dec 6, 2025
5.0
Clean Restaurant
MS
Michelle Sciandra
Nov 18, 2025
1.0
Went through the drive thru tonight to get 3 bowls of soup and the 2 bowls of broccoli soup were super watery. Very disappointed when paying just about $10 for a bowl of soup. I could have drank it through a straw it was so watery! Hopefully this is not the norm now or we won’t be going back.
BW
Benjamin Walsh
Nov 13, 2025
1.0
I will occasionally order the baker’s dozen of bagels at this store because they were at one point in time a quality product that would be good for either a quick breakfast in the morning, or even for a sandwich, but the most recent visit, the quality of the bagels was terrible. To preface, I’ve come to this restaurant before, and usually, at least the quality of the bagels is decent. That isn’t to say that there won’t be some sort of issue with the order, whether it be if the bagels are pre-sliced in a way that they’re actually able to be eaten, if the actual quantities of what I wanted are correct, etc. Well, this past visit, I swear they put all of my bagels in the parking lot and ran them over with an 18-wheeler.
They were flat as frisbees. I don’t know if they’ve changed suppliers or if I got a bad batch, but regardless, they were very disappointing. Upon realizing this, I figured I’d call the store to inquire and see if there was anything that could be done. First off, it takes a lot of nerve to have your answering machine telling people that you’d prefer I call when it isn’t “peak meal time.” Why would I care whether you guys were busy or not? Maybe your restaurant should be staffed in a manner that allows for the phone to be answered. Second, I called a total of 3 times. Not a single time was during your peak times, so what’s the excuse for that? Finally, I like how the answering machine also says something along the lines of, “if it’s an urgent catering request, please stay on the line.” The answering machine still hangs up on you! What if I had a large catering order? I’ assuming you can’t contact the restaurant?
I guess both the quality of food, along with the lack of customer service, left a bitter taste in my mouth. I don’t plan on coming back, and I hope you guys read this review and train your management on how to be more responsible when there’s a phone ringing. And as far as the bagels go, they need to either change suppliers, or throw out the ones that look like the dozen I recieved.
What are the opening hours for Panera Bread in Cheektowaga?
Panera Bread in Cheektowaga is open daily from 7:00 AM to 9:00 PM.
Can I order food delivery from Panera Bread in Cheektowaga?
Yes, Panera Bread offers delivery service every day from 7:00 AM to 9:00 PM.
What payment methods are accepted at Panera Bread Cheektowaga?
They accept American Express, cash, Discover, MasterCard, and Visa.
Does Panera Bread have a drive-thru at the Cheektowaga location?
Yes, Panera Bread Cheektowaga has a drive-thru service available.
What types of meals are served at Panera Bread in Cheektowaga?
They serve breakfast, lunch, brunch, and dinner.
Can I order online and pick up my order at Panera Bread Cheektowaga?
Yes, you can order online and use Rapid Pick-Up or drive-thru to pick up your order quickly.
What are some nearby places I can visit when I come to Panera Bread in Cheektowaga?
Nearby you can visit Great Clips hair salon, Mie Nails & Spa, and Kumo Japanese Cuisine restaurant.
Are there coffee shops near Panera Bread Cheektowaga?
Yes, Starbucks is a nearby coffee shop, offering a great option if you want more variety in coffee and drinks.
Where is Panera Bread located and what are some shopping options nearby?
Panera Bread is located at 4910 Transit Road, Cheektowaga, NY 14043. Nearby shopping options include Target Cheektowaga and CVS Pharmacy for groceries and medical supplies.