Panera Bread

Reviews

• MS

  Michelle Sciandra

  6 days ago
  1.0
  Went through the drive thru tonight to get 3 bowls of soup and the 2 bowls of broccoli soup were super watery. Very disappointed when paying just about $10 for a bowl of soup. I could have drank it through a straw it was so watery! Hopefully this is not the norm now or we won’t be going back.
• BW

  Benjamin Walsh

  Nov 13, 2025
  1.0
  I will occasionally order the baker’s dozen of bagels at this store because they were at one point in time a quality product that would be good for either a quick breakfast in the morning, or even for a sandwich, but the most recent visit, the quality of the bagels was terrible. To preface, I’ve come to this restaurant before, and usually, at least the quality of the bagels is decent. That isn’t to say that there won’t be some sort of issue with the order, whether it be if the bagels are pre-sliced in a way that they’re actually able to be eaten, if the actual quantities of what I wanted are correct, etc. Well, this past visit, I swear they put all of my bagels in the parking lot and ran them over with an 18-wheeler. They were flat as frisbees. I don’t know if they’ve changed suppliers or if I got a bad batch, but regardless, they were very disappointing. Upon realizing this, I figured I’d call the store to inquire and see if there was anything that could be done. First off, it takes a lot of nerve to have your answering machine telling people that you’d prefer I call when it isn’t “peak meal time.” Why would I care whether you guys were busy or not? Maybe your restaurant should be staffed in a manner that allows for the phone to be answered. Second, I called a total of 3 times. Not a single time was during your peak times, so what’s the excuse for that? Finally, I like how the answering machine also says something along the lines of, “if it’s an urgent catering request, please stay on the line.” The answering machine still hangs up on you! What if I had a large catering order? I’ assuming you can’t contact the restaurant? I guess both the quality of food, along with the lack of customer service, left a bitter taste in my mouth. I don’t plan on coming back, and I hope you guys read this review and train your management on how to be more responsible when there’s a phone ringing. And as far as the bagels go, they need to either change suppliers, or throw out the ones that look like the dozen I recieved.
• JJ

  John

  Oct 19, 2025
  3.0
  Ordered a regular coffee and a blueberry bagel. The bagel and coffee we're good. I was putting some sugar and cream in my coffee do-it-yourself. Okay no problem there. The creamer was running very low and just about out. So I was trying to get the last few drops into my coffee. One of the cashier's was staring at me, then barking at me asking me well sir do you need that creamer refilled or not. I do not appreciate being yelled at and I didn't ask her for her help in the first place. You should be refilling it and checking up on these things on your own. You work there. It's your job. It's not my job to tell you to do your job. Have a nice day please.
• DO

  Diana O

  Oct 4, 2025
  5.0
  Great taste! Love the cranberry chicken salad! Always fresh...
• RG

  Ryan Gray

  Aug 29, 2025
  5.0
  I made a mistake ordering the wrong salad for my mother, luckily.. Nathan in the back was awesome and fixed my issues quick and efficiently. I'm glad people and customer service like him still exist. Thank you

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