Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,446 reviews
5 stars
507
4 stars
283
3 stars
251
2 stars
121
1 star
284
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, with some noting that items were missing or incorrect.
Cleanliness
While some customers appreciated the cleanliness of the restaurant, others reported unsanitary conditions and poor food handling.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff behavior and lack of accountability for mistakes.
Speed of Service
Many customers experienced long wait times both in the drive-thru and inside, with some stating that service was unreasonably slow.
- MRMohammed RahmanNov 16, 20251.0Today I ordered some food , fries and chicken nuggets were not cooked well, I tried to talked to manager but the don’t listen to me and ignored me, I told him try this nuggets or fries but the manager totally ignored me. The staffs are very lazy I’m seeing that most of the staffs talking each other. Tables are dirty.
- JJJonathanNov 10, 20251.0Nobody cares McDonald's is nothing. But a mess these days n yet your to greedy to see it well ignore it.
- GWGreg WatsonOct 28, 20251.0I don’t leave many reviews… but this McDonalds is the worst I have ever visited. Fix everything! Maybe just close and start over.
- MLMilly LeonOct 24, 20255.0Was a bad experience cold food taste was bad and like they never make a burger 🍔 a big mess
- BSBlake ScottOct 13, 20251.0Absolutely the worst McDonalds experience I’ve ever received. Customer service is non existent. Have an allergy my order was incorrect, prior to completion I asked for it to be fixed. It was not. Had to purchase an $8 burger a second time just to fix the issue. Staff was moving about as fast as turtles there were 15 people waiting for their food inside.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 4217 Genesee St, Cheektowaga?
The McDonald's at 4217 Genesee St, Cheektowaga is open Monday to Wednesday and Sunday from 5:30 AM to 2:00 AM, Thursday from 5:30 AM to 4:00 AM, and Friday and Saturday 24 hours.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open daily from 5:30 AM to 2:00 AM.
Can I order McDonald's for delivery from this location?
Yes, McDonald's offers delivery with hours mostly from 5:00 AM to either 12:45 AM or 1:15 AM depending on the day. You can order online at https://mcdonalds.order.online/business/-5579.
What pickup and delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a McDonald's mobile app available for ordering?
Yes, the McDonald's app is available for iOS and Android for easy ordering and rewards. iOS: https://apps.apple.com/us/app/mcdonalds/id922103212, Android: https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US
Does the McDonald's at Genesee St have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby hotels can I visit if staying close to McDonald's at 4217 Genesee St?
Nearby hotels include Suburban Hotel, Suburban Studios Buffalo Airport, Quality Inn Airport, Hilton Garden Inn Buffalo Airport, Courtyard by Marriott Buffalo Airport, TownePlace Suites by Marriott Buffalo Airport, Aloft Buffalo Airport, Fairfield Inn and Suites Buffalo Airport, and Fairfield by Marriott Inn & Suites Buffalo Airport.
Are there any nearby dining options besides McDonald's at this location?
Yes, nearby dining options include The Garden Grille & Bar, Pizza Hut, Cafe on the Promenade, and Pranzo Ristorante.
What nearby services could be useful when visiting this McDonald's?
Nearby services include UBMD Orthopaedics & Sports Medicine, Dr. Marc Fineberg (doctor), LeChase Construction Service, American garage door, SP+ Parking, M&T Bank ATM, Hertz car rental, Dollar Rent A Car, Re:fuel Store convenience store, and Re:charge Gym.