Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers frequently complained about cold, poorly prepared food, including stale fries and incorrect orders.
Cleanliness
While some noted that the restaurant was clean, many others reported dirty tables and unsanitary conditions.
Slow Service
A significant number of reviews mentioned long wait times for both drive-thru and in-store orders, often exceeding acceptable limits.
WK
Winfred Khan
1 day ago
5.0
Excellent service and great staff!
DD
devyn
2 days ago
1.0
⭐☆☆☆☆ (If I could give negative stars, I would)
Worst mcdonalds ever!!!! This place is a dump masquerading as a McDonald’s, and the night manager is the final boss of incompetence.
Waiting 50 minutes for fast food is not a delay — it’s a social experiment. No communication. No apology. Just pure, unfiltered disrespect. AS PEOPLE IN THE DRIVE THRU GOT THERE FOOD THAT HAD JUST ARRIVED!!! The manager acted like customers were an inconvenience to his personal power trip, rolling attitude like it was part of the uniform.
Then came the part that still blows my mind: I left my phone inside, went back for it, and the manager refused to give it back. That’s not customer service — that’s unhinged behavior. I should not have to argue with a McDonald’s employee over my own property like I’m in some low-budget dystopian movie.
This wasn’t just bad service. It was hostile, embarrassing, and absurd. The kind of experience that makes you question how this place is even allowed to operate. If this is what happens at night, this location needs new management, new staff, and possibly an exorcism.
Do yourself a favor and drive literally anywhere else — even going hungry is a better experience than stepping foot into this circus.
CP
Careyy Price
Jan 3, 2026
5.0
Food was great everything hot and ready to eat. Would come back
11
11.
Dec 7, 2025
1.0
Hands down the most pathetic excuse for customer service I’ve ever experienced. We walked in with a fully trained service dog, and before we even had the chance to say a single word, the staff started yelling at us to ‘get the dog out.’
After we clearly explained that it was a service dog, they continued with the same disgusting attitude, proving they don’t understand the law, basic manners, or the concept of ‘customer service.’
It’s honestly embarrassing that a place representing a global brand is staffed with people who act like this — zero professionalism, zero awareness, and somehow even less respect.
If this is the best they can offer, the bar must be underground.
XG
xianmiao guo
Dec 7, 2025
1.0
They were very unfriendly towards the dogs and even cursed at them in front of their faces.
What are the regular opening hours of McDonald's at 4217 Genesee St, Cheektowaga?
The McDonald's at 4217 Genesee St, Cheektowaga is open Monday to Wednesday and Sunday from 5:30 AM to 2:00 AM, Thursday from 5:30 AM to 4:00 AM, and Friday and Saturday 24 hours.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open daily from 5:30 AM to 2:00 AM.
Can I order McDonald's for delivery from this location?
Yes, McDonald's offers delivery with hours mostly from 5:00 AM to either 12:45 AM or 1:15 AM depending on the day. You can order online at https://mcdonalds.order.online/business/-5579.
What pickup and delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a McDonald's mobile app available for ordering?
Yes, the McDonald's app is available for iOS and Android for easy ordering and rewards. iOS: https://apps.apple.com/us/app/mcdonalds/id922103212, Android: https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US
Does the McDonald's at Genesee St have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby hotels can I visit if staying close to McDonald's at 4217 Genesee St?
Nearby hotels include Suburban Hotel, Suburban Studios Buffalo Airport, Quality Inn Airport, Hilton Garden Inn Buffalo Airport, Courtyard by Marriott Buffalo Airport, TownePlace Suites by Marriott Buffalo Airport, Aloft Buffalo Airport, Fairfield Inn and Suites Buffalo Airport, and Fairfield by Marriott Inn & Suites Buffalo Airport.
Are there any nearby dining options besides McDonald's at this location?
Yes, nearby dining options include The Garden Grille & Bar, Pizza Hut, Cafe on the Promenade, and Pranzo Ristorante.
What nearby services could be useful when visiting this McDonald's?
Nearby services include UBMD Orthopaedics & Sports Medicine, Dr. Marc Fineberg (doctor), LeChase Construction Service, American garage door, SP+ Parking, M&T Bank ATM, Hertz car rental, Dollar Rent A Car, Re:fuel Store convenience store, and Re:charge Gym.