McDonald's

3.4
1455 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4217 Genesee St, Cheektowaga, NY
14225, United States

Hours

Reviews

3.4
1,455 reviews
5 stars
510
4 stars
284
3 stars
253
2 stars
121
1 star
287

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Customers frequently complained about cold, poorly prepared food, including stale fries and incorrect orders.

Cleanliness

While some noted that the restaurant was clean, many others reported dirty tables and unsanitary conditions.

Slow Service

A significant number of reviews mentioned long wait times for both drive-thru and in-store orders, often exceeding acceptable limits.
  • WK
    Winfred Khan
    1 day ago
    5.0
    Excellent service and great staff!
  • DD
    devyn
    2 days ago
    1.0
    ⭐☆☆☆☆ (If I could give negative stars, I would) Worst mcdonalds ever!!!! This place is a dump masquerading as a McDonald’s, and the night manager is the final boss of incompetence. Waiting 50 minutes for fast food is not a delay — it’s a social experiment. No communication. No apology. Just pure, unfiltered disrespect. AS PEOPLE IN THE DRIVE THRU GOT THERE FOOD THAT HAD JUST ARRIVED!!! The manager acted like customers were an inconvenience to his personal power trip, rolling attitude like it was part of the uniform. Then came the part that still blows my mind: I left my phone inside, went back for it, and the manager refused to give it back. That’s not customer service — that’s unhinged behavior. I should not have to argue with a McDonald’s employee over my own property like I’m in some low-budget dystopian movie. This wasn’t just bad service. It was hostile, embarrassing, and absurd. The kind of experience that makes you question how this place is even allowed to operate. If this is what happens at night, this location needs new management, new staff, and possibly an exorcism. Do yourself a favor and drive literally anywhere else — even going hungry is a better experience than stepping foot into this circus.
  • CP
    Careyy Price
    Jan 3, 2026
    5.0
    Food was great everything hot and ready to eat. Would come back
  • 11
    11.
    Dec 7, 2025
    1.0
    Hands down the most pathetic excuse for customer service I’ve ever experienced. We walked in with a fully trained service dog, and before we even had the chance to say a single word, the staff started yelling at us to ‘get the dog out.’ After we clearly explained that it was a service dog, they continued with the same disgusting attitude, proving they don’t understand the law, basic manners, or the concept of ‘customer service.’ It’s honestly embarrassing that a place representing a global brand is staffed with people who act like this — zero professionalism, zero awareness, and somehow even less respect. If this is the best they can offer, the bar must be underground.
  • XG
    xianmiao guo
    Dec 7, 2025
    1.0
    They were very unfriendly towards the dogs and even cursed at them in front of their faces.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 4217 Genesee St, Cheektowaga?

The McDonald's at 4217 Genesee St, Cheektowaga is open Monday to Wednesday and Sunday from 5:30 AM to 2:00 AM, Thursday from 5:30 AM to 4:00 AM, and Friday and Saturday 24 hours.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open daily from 5:30 AM to 2:00 AM.