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McDonald's

3.4
(1471 reviews)

Business Details

4217 Genesee St, Cheektowaga, NY
14225, United States
(716) 226-3056
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4217 Genesee St, Cheektowaga, NY
14225, United States

Hours

Reviews

3.4
1,471 reviews
5 stars
514
4 stars
288
3 stars
252
2 stars
122
1 star
295

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times and incorrect orders being common complaints.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.

Food Quality

While some customers enjoyed the food, there were frequent mentions of cold or poorly prepared items, contributing to dissatisfaction.

Cleanliness

The restaurant was noted to be clean by some customers, but others reported unsanitary conditions and poorly maintained areas.

Mixed Experiences

A few customers had positive experiences with friendly staff and good food, indicating that service quality may vary significantly by time and staff.
  • LB
    Lenny Brown
    2 days ago
    2.0
    Got a cold reception in the drive thru then got back to hotel room to realize missing one half of the bun. Seems anymore all McDonald's is good for is an order of fries and a shake
  • GM
    gord mckissock
    Feb 24, 2026
    4.0
    The young lady who took our orders was pleasant and efficient. The bagal was not as good as other McDonald's. On a positive (if not a tad wasteful)note, they were extremely over generous with napkins, syrup, butter, sugar and cream.
  • NG
    Nathan Gies
    Feb 6, 2026
    1.0
    This is the worst restaurant location I’ve ever been to out of any franchise there is, they always take forever even if you are the only car in line. I had waited 30 minutes just for them to tell me my “payment did not go through” on the app yet I got charged on my card and app and they had my name and order. Still waiting on a refund. Do not go here.
  • GH
    Greg Harris
    Feb 5, 2026
    1.0
    ABSOLUTELY HORRIBLE!! you should be embarrassed having such rude staff. The girl at the drive thru should not be in any job that requires dealing with humans. RUDE!! what a joke this place is!
  • GN
    Gawd Neos
    Feb 2, 2026
    5.0
    Honestly not sure why all the reviews are so negative but personally I was having the worst day in recent years I could imagine but going to location made my night have some light. The sweet lady during the night shift at around 12am, sweetest soul every. I asked for my fries to be taken off because I didn’t have enough and she paid the difference for it. That showing of kindness is the type that really helps you out on a shitty day and this kind soul at the window really is a blessing for her kindness. will hold her and this location in kind. Also objectively the food was good, above average for McDonalds, but the service 11/10!

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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