Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1 Galleria Drive in Cheektowaga is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
880 reviews
5 stars
505
4 stars
211
3 stars
75
2 stars
36
1 star
53
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers and fries, there were several complaints about undercooked items, missing ingredients, and overall inconsistency in food quality.
Service Speed
Customers frequently reported slow service, with long wait times for orders and issues with order accuracy.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and floors, which detracted from the dining experience.
Customer Service
Feedback on staff behavior was mixed; some customers praised friendly and helpful employees, while others reported rude or inattentive service.
Pricing
Many customers felt that the prices were high relative to the quality and portion sizes, leading to perceptions of poor value.
- DODogan OzdemirNov 16, 20255.0Nice burger&fries, enjoy!
- SLScott LevergoodNov 5, 20255.0Mike at Five Guys was awesome — super nice, quick, and made sure I was taken care of right away. You can tell he actually cares about the customers. Definitely deserves a raise for the way he handles people and keeps things running smooth.💯💯👌🏽🙌🏽🫡👍🏽🕊️
- DMDavid MusielakOct 19, 20251.0No extra frys in bag and hot dogs were way undercooked. Poor qiality
- HHHasibul HossainSep 11, 20251.0Bad service thier employees are slow, they gotta do thier work more faster.
- AKAlly kingSep 2, 20255.0I am currently here eating and the manager you have in here currently is amazing. She is a sweetheart and made our burgers with some much love, even walked me through how to apply. Such a light aura and beautiful soul. 10 out of 10 service ❤️❤️
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1 Galleria Drive accept reservations?
No, Five Guys does not accept reservations.
What are the operating hours for Five Guys in Cheektowaga?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Can I order delivery from Five Guys at Walden Galleria?
Yes, delivery is available from 11:00 AM to 9:30 PM every day via their online ordering system.
Does Five Guys offer in-store pickup?
Yes, Five Guys offers in-store pickup services.
What payment options are accepted at Five Guys in Cheektowaga?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Yes, most sandwiches can be ordered without buns as wraps or bowls, but cross-contamination risk exists. Check the nutritional and allergen info for details.
Does Five Guys have outdoor seating and is it wheelchair accessible?
Yes, they offer outdoor seating and have wheelchair accessible entrances and restrooms.
What nearby stores could I visit after dining at Five Guys at Walden Galleria?
You can visit nearby stores like Apple Walden Galleria for electronics, Barnes & Noble for books, or Coach for fashion accessories—all within the Walden Galleria mall.
Is there parking available near Five Guys in Walden Galleria?
Yes, the Walden Galleria New Parking Ramp is nearby, making it convenient to park while visiting Five Guys and other stores.
What other dining options are close to Five Guys in Cheektowaga?
Nearby dining options include Oyishi Japan, a Japanese and sushi restaurant, located within the Walden Galleria area.