Dunkin'

3.9
535 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cheektowaga, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2285 Walden Ave, Cheektowaga, NY
14225, United States

Hours

Reviews

3.9
535 reviews
5 stars
253
4 stars
111
3 stars
82
2 stars
24
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.

Product Consistency

Many reviews highlighted inconsistencies in drink preparation and food quality, with several customers receiving incorrect or subpar items.

Staff Attitude

There were numerous mentions of disinterested or rude staff, impacting the overall customer experience.

Cleanliness

Some customers noted that the location was clean, while others pointed out that it could use better maintenance.

Speed of Service

A significant number of reviews indicated slow service, with long wait times for orders, even when the store was not busy.
  • CC
    Cheryl Covier
    Dec 4, 2025
    3.0
    Very busy coffee shop. Breakfast sandwich and coffee were good. Line moved quickly but pickup was crowded and a bit confusing. Plenty tables to sit and eat.
  • MA
    Meghan Van Alstine
    Nov 29, 2025
    3.0
    Inconsistent and slow. Same drink ordered everyday and different each time, including a cup of milk instead of a latte. Staff is untrained or lazy I'm not sure which but makes for an unprofessional and unsatisfied experience. I actually look to see who is working before I order anything because I know who will make it right. Just plain dissatisfied.
  • KK
    K. Kassan
    Nov 25, 2025
    1.0
    Absolute bad experience! The girl with gingery hair on Sun. 11/23 took my order it was a hot latté. When she gave me my “warm” drink I told her the milk is not hot enough she said “I just steamed the milk and that’s the hottest it can get” with an attitude. Didn’t say anything and walked away. The truth of the matter is that I saw her preparing my drink she never steamed any milk she used some leftover milk she already had and the cup wasn’t even filled to where it should be. Sure enough, I threw away that coffee and got me another drink somewhere else!
  • HJ
    Happy Jamison
    Nov 20, 2025
    5.0
    I came in this store 3 mins before close and the woman took my order like it was the first one in the morning, she was kind and really made my drink to perfection! I wish I knew her name but she said my dog was cute and she had a pitbull and an older dog! She is bomb.com keep up girl stay you
  • KT
    Ken Troyer
    Oct 7, 2025
    5.0
    It's dunkin....love it!

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Cheektowaga, NY?

Dunkin' in Cheektowaga is open from 6:00 AM to 7:00 PM Monday through Saturday, and from 7:00 AM to 6:00 PM on Sundays.

Does Dunkin' in Cheektowaga offer delivery and curbside pickup?

Yes, this Dunkin' location offers delivery and curbside pickup services for your convenience.