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Old Fashioned sub made with turkey, ham, and salami on sesame bread.
Brand Certified

DiBella's Subs

4.2
(680 reviews)

Business Details

3900 Union Road, Cheektowaga, NY
14225, United States
(716) 632-4573
https://www.dibellas.com/

About

Sandwich Restaurant
At DiBella's, our goal is to make the best sub sandwich you've ever had!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • Curbside pickupAvailable
  • LunchAvailable

Location

DiBella's Subs
3900 Union Road, Cheektowaga, NY
14225, United States

Hours

Reviews

4.2
680 reviews
5 stars
411
4 stars
134
3 stars
48
2 stars
27
1 star
60

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Service Quality

While some reviews praised friendly and helpful staff, others noted poor service and long wait times.

Food Quality

Customers had mixed experiences with food quality, with some enjoying the subs while others found them lacking in ingredients or freshness.

Pricing Concerns

Several reviews mentioned that the prices were high relative to the portion sizes and quality of the food.

Management Issues

Negative feedback highlighted problems with management, including poor customer service and lack of responsiveness to complaints.
  • WT
    World Traveler
    Feb 17, 2026
    1.0
    DISGUSTED!!!🤮 DO NOT LEAVE THIS PLACE Before bringing a ruler with you and checking your sandwich. You think I’m joking. Look at the photos. I spent $7.50 for a 3 inch sandwich which was supposed to be 5 inch. They additionally forgot to give me the side of pickles. They’re barely was anything inside the roll as well (tuna, or vegetables). This place has gone downhill completely. The new manager named Tina doesn’t know what the hell she’s doing. She even forgot to give me my reward points. I will never go back to this location again. You cannot trust what’s going on here. Especially now that they have their counter completely blocked off like a fortress, so the public can’t see what they’re doing on the other side. Go elsewhere. I cannot recommend this place. They deserve zero stars not even one.
  • TK
    Tom K
    Feb 15, 2026
    5.0
    Always great subs here! One of my favorite places.
  • CR
    Cr Rich
    Dec 20, 2025
    1.0
    The new set up is horrible. The staff ignored me and another customer while she was on google. After standing there for about 5 mins I just left. I probably wont b back.
  • RK
    Rex Koeppen
    Dec 11, 2025
    1.0
    Apparently dibellas isn’t a lunch spot anymore. 15 mins in line to place an order. What happened to taking order making the sub then cashing me out. This is inefficient. Had to leave.
  • AC
    April Christopher
    Oct 7, 2025
    5.0
    Every time I come to this location I’m treated very well. The staff is always polite, helpful, and knowledgeable of the products. This is my 2nd time ordering at the counter with this very respectful young male employee. He made my sandwich so good the first time that when I came and he wasn’t here I ordered a totally different sandwich. He is definitely a great representation of DiBella’s Subs on Union Road in Cheektowaga, NY. Keep up the amazing work young man!!!!

Brand Certified Facts from DiBella's Subs

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Certified March 01, 2026Yext Knowledge Graph
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