Chipotle Mexican Grill

Reviews

• AC

  Autumn Celotto

  3 days ago
  1.0
  rice is mushy and wet , meat is dry, workers are unprofessional and RUDE . either close this location or fire everybody and start over
• JS

  Julie Stachura

  Feb 17, 2026
  1.0
  They had no Protein my Grandson got the last of the chicken. We both wanted steak . I walked out with No Food
• SP

  Steve Poland

  Feb 16, 2026
  1.0
  30 people in line, no joke. 1 person making food. 1 person register. 1 cooking. 2 in back making mobile orders. Noon Monday. You need more staff. Unreal how slowwwwwww this location is
• CC

  Caden

  Feb 15, 2026
  1.0
  Today, February 15, 2026 I made a mobile order at 5:30 to pick my food up for 5:50 PM. I get there at 6 PM as I got caught in traffic and my food was still not ready. This place is jampacked full people are wondering where all their food is finally come at 6:30. I found out my food was sitting on a shelf somewhere because they weren’t to call my name and they no longer put it on the shelf out front so none of the mobile order people can grab their food and go when I asked for the name of my order. They gave me a hard time and said that I should’ve been keeping an eye out for my food to be placed out there with all the bags being the same design and everything you can’t tell that it was my order I had two employees come up and yelled at me saying that I was in the wrong for not watching for them. However, they did not have to come all aggressive at me when I was being very polite in the situation. Granted my food was 40 minutes late, but I was trying to be very polite. I then proceeded to walk out to my truck and I opened my food and I had three pieces of chicken and a very small amount of rice when I asked for extra chicken and extra rice in my bowl and that I did not get and I went back in and I tried to say something and they unfortunately said that this is what I get for placing a mobile order. Don’t recommend going if you want chipotle definitely go to a different location than this one.
• CC

  Constance

  Jan 17, 2026
  1.0
  One of the most frustrating and unprofessional experiences I have ever had at a Chipotle. When I walked in, the line stretched halfway to the door. Customers were visibly irritated and had clearly been waiting a long time, yet no one was taking orders. Employees were walking around behind the counter as if customers were not even there, with no communication or explanation. As time passed, one customer became frustrated and left. Another customer finally asked why no one was being served. The employee who had been behind the register and then walked away to wipe a table responded rudely, saying they were making more food. When the customer pointed out that food appeared to be available, the employee snapped that it was not enough and continued cleaning without helping anyone. That customer also left. After a long wait, someone finally began taking orders. When it was my turn, an employee started making my bowl and a separate burrito, but then ran out of chicken. I was told there was cooked chicken in the back that only needed to be chopped, and the way it was communicated made it seem like it would not take long. Because of this, my burrito tortilla was already folded and left sitting. By the time I was still waiting, my food had gone cold and the tortilla had become hard. The employee who started my order walked away and never returned or communicated with me again. At one point I saw her walking around with a trash can and then disappearing into the back with no explanation about my order. Meanwhile the line continued to grow all the way to the door. Employees showed no urgency or communication. The same cashier who had been rude earlier was seen scooping steak onto her hand and eating it in front of waiting customers, saying she was hungry, and then making herself a personal burrito bowl while customers stood in line. Eventually another employee asked who was waiting for chicken so that anyone who wanted steak could at least be served. When I asked about the chicken I had been told was ready in the back, he checked and returned with a container of cooked chicken that was still uncut, confirming the chicken I had been waiting on for nearly 40 minutes had never been prepared. At that point I left without receiving any food. As I walked out, multiple customers were openly expressing their frustration and disbelief that chicken had been available the entire time. The lack of professionalism, communication, and basic customer service was shocking, especially for Chipotle. My time was wasted and the entire experience was extremely disappointing. I would not recommend this location.

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