Business Details
About
Mexican Restaurant
Chipotle Cheektowaga is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
1,927 reviews
5 stars
725
4 stars
362
3 stars
178
2 stars
120
1 star
542
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with long wait times and understaffing being major issues.
Cleanliness
The restaurant was frequently described as dirty and unsanitary, with overflowing trash cans and messy food preparation areas.
Food Availability
Many reviews noted that the location often ran out of key ingredients, leading to customer frustration and dissatisfaction.
Staff Attitude
Numerous customers experienced poor customer service, with staff being described as rude, unprofessional, and inattentive.
Food Quality
While some customers enjoyed the food when available, many reported issues with portion sizes and food freshness.
- MHMax Hoffman2 days ago1.0Unfortunately my worst Chipotle experience in my 30+ years. The chicken was charred and had rubbery pieces. The chips were undercooked. Find an alternative in that area if you are hungry.
- LCLuno Coniglio2 days ago1.0Waited in line for 40 mins with eight people in front of me on a Saturday at dinner time. Wth is going on with management? Why is there only two people working the front? Did not see a manager at all the entire time, like why isn’t there someone directing the team to make it go faster? And $20 for a bowl because you gotta order double meat bc the portions are horrible. The managers need to hire more people or get involved with service. your a multimillion $ company it shouldn’t take 40 mins to serve 8 people? Not even upset at the workers bc they seem stressed, overworked , understaffed, and underpaid. Might as well go to Walgreens and make my own bowl at this point. Def ain’t coming back to this location.
- SSsam stirlingJan 4, 20261.0Horrible experience with waiting in line. 20 minutes went by and I was still in the same spot. The 2 works had no sense if urgency. Apparently it takes 2 people to scoop 4 cups of queso instead of one helping other people. They did not care. The dine line was long, the mobile order line was long. No urgency. No awareness for being at work and having to serve customers.
- TTTimDec 22, 20251.0This is by far the worst Chipotle I’ve ever been to. When I walked in, two trash cans were completely overflowing, which already set the tone. The line was moving at a painfully slow pace, and as it kept building, the person working the line casually announced they were out of rice. Out of rice… at Chipotle? Nothing about this place felt under control. Dirty, slow, and totally unprepared. What is going on with this location?
- FFfezzah88Dec 14, 20251.0I ordered my food on the app at 6:38pm and it said it’d be done at 6:50. It is now 7:20pm and I just now got my food….It took up my entire lunch break waiting for my ONLINE ORDER. The whole point of ordering online is to skip the line and order ahead of time to there’s no delays. This happens almost every time I order through the app at this location. Why on earth would the wait time be so inaccurate? I understand it gets busy but this is ridiculous. Also, half the bowl is literally empty and when I told them about it they said I’ll have to get in line to have it remade??? The line is literally out of the door. I can’t wait ANOTHER 20-30min on top of the 30min it’s already late. This location is so terrible it’s not even funny. I’m never going to this location again. If you value your time and want what you pay for, go elsewhere. Garbage can overflowing as usual with trash everywhere 👍
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Cheektowaga?
Chipotle Mexican Grill is located at 1717 Walden Ave, Erie, Cheektowaga, NY 14225, United States.
What are the operating hours of Chipotle Mexican Grill in Cheektowaga?
Chipotle Mexican Grill in Cheektowaga is open daily from 10:45 AM to 11:00 PM.
What types of services does Chipotle Mexican Grill offer at the Cheektowaga location?
They offer in-store pickup and delivery services. Additionally, services include online orders, catering, gift cards, and payment by credit cards.
Does Chipotle Mexican Grill in Cheektowaga serve responsibly sourced food?
Yes, Chipotle follows "Food with Integrity" principles, using responsibly sourced ingredients from farms that adhere to humane and sustainable practices.
How can I order food online from Chipotle Mexican Grill Cheektowaga?
You can order online via their official order site at https://order.chipotle.com/ or by using the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill in Cheektowaga welcoming to the LGBTQ community?
Yes, the Chipotle Cheektowaga location welcomes the LGBTQ community.
What nearby fast food restaurants can customers visit around Chipotle Cheektowaga?
Nearby fast food options include Taco Bell and McDonald's, both of which offer different menu styles and can be convenient alternatives or complements to visiting Chipotle.
Are there any nearby dental clinics close to Chipotle in Cheektowaga?
Yes, several dental clinics are nearby, such as Sudaxina Singh, Aspen Dental, and Motto Clear Aligners, which customers might visit for dental care before or after enjoying a meal.
What accommodations are available near Chipotle Mexican Grill Cheektowaga?
Nearby accommodations include Hampton by Hilton and Hampton Inn Buffalo-Airport/Galleria Mall, convenient for travelers or visitors dining at Chipotle.
Are there any nearby businesses where I can shop or run errands near Chipotle Cheektowaga?
Yes, customers can visit nearby stores like ALDI USA for groceries, Office Depot for office supplies and printing services, and Five Below for discount shopping.