Chipotle Mexican Grill

2.5
133 reviews
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About

Mexican Restaurant
Chipotle Central Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4 Locey Ln, Central Valley, NY
10926, United States

Hours

Reviews

2.5
133 reviews
5 stars
38
4 stars
8
3 stars
10
2 stars
7
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Cleanliness

Many customers reported that the restaurant was dirty and poorly maintained, with unsanitary conditions noted frequently.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, many expressed disappointment with cold meals, small portions, and overall quality.

Staff Attitude

Several reviews indicated that staff appeared uninterested or unhappy, contributing to a negative dining experience.
  • JG
    Jonathan Galvez
    5 days ago
    1.0
    If I could give 0 stars I would. Went yesterday to get 2 bowls and the attitude the workers have is the worst!!! On top of that the cross contamination that’s going on with the way they serve the food is going to get someone sick. DO NOT EAT HERE!!!! They need to shut down this place before someone gets sick
  • LT
    Lisa Tomkins
    Dec 29, 2025
    1.0
    Trash everywhere, bathrooms disgusting, and to top it off when we got to the front of the long line the guy said they were out of rice, chicken, and beans. So basically everything. We just left.
  • JT
    Jessica Theboss
    Dec 28, 2025
    1.0
    GO ANYWHERE ELSE!!! If I could give this location 000 stars I would! Miserable staff! Dirty restaurant! Ordered 6 meals and they literally messed up up every meal! Ran out of lettuce! Poured so much sour cream on the bowls they were saturated!!! By the time I got home! Bottom of bowls had fully dissolved! Contacted corporate and got this bs response! Don’t waste your money!! BEWARE!!!
  • SP
    Sean Petrie
    Dec 27, 2025
    1.0
    The people there were miserable. They were very rude rushing me when I was ordering for my family and everyone that was working there besides a nice Peruvian lady seemed like they hated their job and when I asked about law enforcement discount only gave $4 off when every chipotle I’ve been to gives me 50% off. They had no lettuce, and were out of stock with almost everything and didn’t want to go out of there was to check for anything. I will never go to another chipotle after what these workers made my experience.
  • LP
    Logan Poz
    Dec 27, 2025
    1.0
    Worst chipotle in the tri-state area by a mile. The employees are extremely slow and incompetent as they rudely ignore you with frowns on their faces. They never have salad dressing and when you ask for it they tell you they don’t have any. No other location has these minds of issues. The Ramsey chipotle has none of these issues and runs extremely efficiently even though they are always busier.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Central Valley offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 4 Locey Ln, Central Valley?

Chipotle is open daily from 10:45 AM to 11:00 PM.