Chipotle Woodbury Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Food Quality
Many customers reported issues with food quality, including stale ingredients, improper cooking, and missing core items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty counters and a lack of proper hygiene practices among staff.
Long Wait Times
Customers frequently noted long wait times, especially during busy periods, which contributed to their overall dissatisfaction.
Inconsistent Portions
There were complaints about inconsistent portion sizes, with some customers receiving significantly smaller servings than expected.
AM
Adem Mecit
Dec 30, 2025
4.0
This was our first time visiting this place, and overall it was a good experience.
We did, however, have to wait in line for quite a long time, which was a bit disappointing, especially since it was our first visit.
Once we were seated and tried the food, we were generally satisfied with the taste and quality. The main dishes were flavorful and well-prepared.
That said, the salads were not entirely to our taste. The amount of coriander used was quite strong and it overpowered the other flavors, affecting the overall balance of the meal.
It would be great if coriander could be offered as an optional ingredient, as not everyone enjoys its strong flavor.
Despite this, we still enjoyed our meal and would consider coming back, especially to try other items on the menu.
RS
Rachel Sharrow
Nov 25, 2025
5.0
Whenever I order to pickup from this location it's amazing. The bowls are always loaded up and the quesadillas are made perfectly. Other locations in the area usually skimp out or make poorly, but I can always rely on this location to be the best.
AL
A L
Nov 18, 2025
1.0
This location needs to be shut down. No sense of how to serve and talk to customers. Literally everytime. There is literally only 5 food spots in this huge shopping area, so all needs to be well vetted. Doesnt have basic sense to talk with customers these kids
LD
Lucid Dreams
Nov 7, 2025
1.0
Counters dirty, out of white rice, no napkins, the whole presentation looks nasty. Do better.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Woodbury Commons offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle at this location?
Chipotle is open Monday to Thursday from 11:00 AM to 7:00 PM, and Friday to Sunday from 11:00 AM to 9:00 PM.
Does Chipotle Mexican Grill at Woodbury Commons provide pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services.
Can I order Chipotle online or through a mobile app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455.
Which payment methods are accepted at Chipotle Woodbury Commons?
Chipotle accepts credit cards and offers gift cards as payment options.
How can I contact Chipotle Mexican Grill at this location?
You can call them at +1 845-928-1836 or email NY.2494.WoodburyComm@chipotle.com for inquiries.
What is Chipotle's Food with Integrity philosophy?
Chipotle prioritizes sourcing ingredients from farms that practice humane and sustainable methods, using only 53 real ingredients without artificial additives, to serve wholesome and freshly prepared food.
What nearby outlets can I visit next to Chipotle at Woodbury Commons?
Nearby outlets include Old Navy Outlet, Woolrich Store, Vince Outlet, Michael Kors Outlet, and TUMI Outlet Store, offering a variety of clothing and fashion accessories.
Are there other dining options close to Chipotle at Woodbury Commons?
Yes, nearby dining options include Pinkberry for frozen yogurt, Pret a Manger for coffee and sandwiches, and Auntie Anne's for snacks.
Is there an EV charging station nearby for customers visiting Chipotle?
Yes, the EVgo Car Charging Station is located nearby, convenient for customers who need to charge their electric vehicles while shopping or dining.