Chipotle Mexican Grill

3.8
970 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Woodbury Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
498 Red Apple Ct, Central Valley, NY
10917, United States

Hours

Reviews

3.8
970 reviews
5 stars
406
4 stars
254
3 stars
124
2 stars
41
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including stale ingredients, improper cooking, and missing core items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty counters and a lack of proper hygiene practices among staff.

Long Wait Times

Customers frequently noted long wait times, especially during busy periods, which contributed to their overall dissatisfaction.

Inconsistent Portions

There were complaints about inconsistent portion sizes, with some customers receiving significantly smaller servings than expected.
  • AM
    Adem Mecit
    Dec 30, 2025
    4.0
    This was our first time visiting this place, and overall it was a good experience. We did, however, have to wait in line for quite a long time, which was a bit disappointing, especially since it was our first visit. Once we were seated and tried the food, we were generally satisfied with the taste and quality. The main dishes were flavorful and well-prepared. That said, the salads were not entirely to our taste. The amount of coriander used was quite strong and it overpowered the other flavors, affecting the overall balance of the meal. It would be great if coriander could be offered as an optional ingredient, as not everyone enjoys its strong flavor. Despite this, we still enjoyed our meal and would consider coming back, especially to try other items on the menu.
  • RS
    Rachel Sharrow
    Nov 25, 2025
    5.0
    Whenever I order to pickup from this location it's amazing. The bowls are always loaded up and the quesadillas are made perfectly. Other locations in the area usually skimp out or make poorly, but I can always rely on this location to be the best.
  • AL
    A L
    Nov 18, 2025
    1.0
    This location needs to be shut down. No sense of how to serve and talk to customers. Literally everytime. There is literally only 5 food spots in this huge shopping area, so all needs to be well vetted. Doesnt have basic sense to talk with customers these kids
  • LD
    Lucid Dreams
    Nov 7, 2025
    1.0
    Counters dirty, out of white rice, no napkins, the whole presentation looks nasty. Do better.
  • SM
    Sam Metsfan
    Oct 26, 2025
    5.0
    Generous portions and beautiful atmosphere

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Woodbury Commons offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle at this location?

Chipotle is open Monday to Thursday from 11:00 AM to 7:00 PM, and Friday to Sunday from 11:00 AM to 9:00 PM.