McDonald's

3.8
1697 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 W Suffolk Ave, Central Islip, NY
11722, United States

Hours

Reviews

3.8
1,697 reviews
5 stars
795
4 stars
371
3 stars
224
2 stars
86
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times, incorrect orders, and rude staff, indicating a significant issue with service quality.

Cleanliness

Some reviews praised the cleanliness of the restaurant, while others noted unsanitary conditions, particularly in the bathrooms.

Order Accuracy

Many customers experienced issues with missing items or incorrect orders, especially with delivery and drive-thru services.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers feeling disrespected or ignored.

Food Quality

While some customers enjoyed the food, others reported cold meals and poor quality, suggesting inconsistency in food preparation.
  • CM
    Carolina MeGuz
    3 days ago
    1.0
    Hice un pedido por la app al llegar no me lo querían entregar al final toco pagarlo otra vez dijeron que me devolverían el dinero pero ya pasaron 9 dias y no lo recibo. Hable a la tienda y me dice que debo ir hasta alla wow cuando yo vivo a 2 horas de esa tienda. Nunca habia tenido un inconveniente con este restaurante. Que mal servicio de esta tienda
  • MA
    Marc Anthony
    Jan 4, 2026
    4.0
    Drive thru line is always crazy but it means the food is always cranked out fresh and hot
  • AH
    Ana Hernandez
    Dec 23, 2025
    1.0
    This is my medium size frappe smh the lady on the speaker was hurrying me up wasnt even paying attention to what i was ordering
  • MK
    Matt K
    Dec 21, 2025
    1.0
    It took 40 minutes on the drive thru for several workers to get orders done. This is by far the WORST McDonalds I have ever been to. They did not even give me a sweetened iced tea with light ice. They gave me some tea with lemonade or orange juice with absolutely no ice. All my food was cold once I got it. These workers dont give a hoot about how much time they are wasting and it really shows. My happy meal had the little fries upside down in the box. They could not even get that right. They did not give me the honey mustard I ordered with the meal either. The only thing done correctly was a bottle of water. Do not ever go to this McDonalds. Unless you want really bad quality service, really long wait periods, and what you never ordered, you are better off going to another one 10-15 minutes away. This location is bad. Their workers should just all be fired for how poor they work as a team. Being a 24 hour McDonald’s only works when you have actual workers. Not some lazy Gen Z'ers who put zero effort in their job. And before the owner of this Google page responds back about sending feedback from the direct website about my experience, I’ve already done that. So your generic response to my review won’t be necessary.
  • LF
    Lemming Fairy
    Nov 26, 2025
    1.0
    I have been to at least 100 McDonald's restaurants over my lifetime but this place takes the prize for the worst McDonald's restaurant ever. They consistently get your food order wrong and if you place a delivery order, and file a claim, you'll get back pennies instead of what you're really owed. Absolute scam! This is also a McDonald's that doesn't seem too concerned about quality employees. A girl working the drive through had a massive hickey on her neck. Try finding a clean table to eat your food. Absolutely nasty. Try ordering food for pick up off McDonald's App, where you get freebies and deals. EVERY TIME MY ORDER IS CANCELLED before I get to the store. Another brilliant scam. Too many other McDonald's around to have to deal with that kind of bs. Once I establish which corporate entity owns the McDonald's on Suffolk Ave. in Central Islip I will make sure I order from different owners who CARE what they're restaurants are doing!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 13 W Suffolk Ave, Central Islip?

McDonald's at 13 W Suffolk Ave, Central Islip is open 24 hours daily, seven days a week.

When is the McDonald's drive-thru open at this location?

The drive-thru is open 24 hours a day, every day of the week.