Tropical Smoothie Cafe

Reviews

• JB

  james b

  Mar 27, 2026
  1.0
  I hate that I’m even writing a review over this. Ordered a wrap and smoothie through the app, went to go pick it up and stood around in an empty store with nobody tending the register for about 5 minutes. An aloof employee finally comes out from the back (was probably doomscrolling on TikTok I’m sure) to help me and give me my order. Get back home and my order is wrong. Now I’m really annoyed. I drove back to return the food and get a refund, I’m just not in the mood at this point. They put me on the phone with who I assume was the owner who practically starts negotiating with me like he’s trying to save a car deal. And I really just pleaded ‘hey, I appreciate everything I’d really just like to give you this food back and get a refund’ - after a little back and forth he finally caved (this is over $24 by the way). They swipe my card, which I found odd because I ordered through the app, and assured me the money would land in my account within 24 hours. Well a week later and all I got from them was a poor experience and a headache and I’m out that money. Trying to get this resolved through my bank.
• JH

  Joey Hertz

  Dec 29, 2025
  1.0
  Went this morning my daughter ordered a smoothie and paid...they gave her a acid bowl and charged her for it...she explained that is not her order and requested a refund only to be told no and they are not allowed to give a refund...she then asked to exchange it for her proper order and yet again told they can and will not do it..forcing a 12 year old to pay 3x a price for a item not orderd.....better B.B.B. WILL BE NOTIFIED....take advantage of a child is disgusting ...will never go back ever!!!!! Should have looked at all the horrid reviews before getting scammed
• SM

  Sarah McAllister

  Dec 9, 2025
  1.0
  I am a frequent customer here and have never had a problem until now. I am truly disappointed by the customer service I received this morning. First off I called 4 times to try and place an order over the phone before I go to work. I have always done this and have never had an issue until now. Every time I called the phone would get picked up and hung up. At first I thought that maybe there could be an issue with the phones. Then I arrive in person to place my order. This young girl with curly black hair comes to take my order, does not say hi how are you or anything. I tell her my order and she says to me in the most disgusting tone, “Is that it?” No smile nothing she said it to me twice. I was thinking about ordering food but decided against how I was being treated. When my smoothie comes out I say thank you and she just stares at me plainly and walks away. I’m truly disgusted by the service I received and disheartened by it. Looks like I’m going to be going to the Selden location from now on and I truly advise other customers to as well if you want exceptional service to go to any other location than this one!
• JJ

  John

  Nov 29, 2025
  5.0
  I visited this location around 9 a.m. this morning and was greeted by an employee with an outstanding attitude. I come here often because it’s close to my workplace, but today’s experience was exceptional. The service was fast, and the smoothie I received was the best I’ve ever had. Shout out to the employee I believe her name was Lisa. Team members like her truly make me want to keep coming back.
• FS

  Frankie Schwab

  Nov 22, 2025
  2.0
  This is the second time I have gone into this location and the service is terrible. The employees refuse to come out of the back and talk to customers. The last time I was in I waited around ten minutes in the store and ended up having to order through the app as no one came out to take an order. This time I waited around five minutes just for someone to hand me my food because it was sitting behind the counter. My quesadilla was only half filled and they did not cut it as well as did not give me my salsa that I ordered. I did not go back in to get it because I know I’ll be standing there for like 10 minutes just to get salsa.

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