Tropical Smoothie Cafe

3.8
282 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
137 Centereach Mall, Centereach, NY
11720, United States

Hours

Reviews

3.8
282 reviews
5 stars
140
4 stars
51
3 stars
26
2 stars
14
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to dissatisfaction.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty bathrooms and overall cleanliness issues in the store.

Food Quality

Several customers experienced issues with food quality, including incorrect orders, undercooked items, and complaints about the taste of smoothies.

Staff Attitude

While some staff were praised for their friendliness, many reviews noted a lack of professionalism and attentiveness from employees.

Management Issues

Customers expressed concerns about poor management practices, including mistreatment of staff and inadequate responses to complaints.
  • FS
    Frankie Schwab
    2 days ago
    2.0
    This is the second time I have gone into this location and the service is terrible. The employees refuse to come out of the back and talk to customers. The last time I was in I waited around ten minutes in the store and ended up having to order through the app as no one came out to take an order. This time I waited around five minutes just for someone to hand me my food because it was sitting behind the counter. My quesadilla was only half filled and they did not cut it as well as did not give me my salsa that I ordered. I did not go back in to get it because I know I’ll be standing there for like 10 minutes just to get salsa.
  • MR
    M R
    Nov 12, 2025
    1.0
    Stood at the register for 10 minutes basically yelling excuse me and hello, but no one came out to take the order. What is wrong with this establishment?
  • AR
    Amber Ramroop
    Nov 8, 2025
    1.0
    My husband, son and I went to get something to eat and some smoothies. We walked in and no one came out to take our order for at least 5 minutes. There was no other customer in the store and I can see at least 3 workers in the back. I understand they have work to do but that wasn’t even the best part. When someone came out to take my order there was no greeting, no what can I get for you not even an acknowledgment of the total. I love when I’m the one who has to say hi how are you to the service worker. The first time he spoke was when he said the receipt printer isn’t working. Then when the smoothies were ready the girl brought them out put them in the counter and said nothing and when we asked if that was ours it was a quick yea. Also every table was fithty and gross. We were able to find one table that was so decent. Overall not a great experience
  • MO
    Marissa O'Neil
    Oct 18, 2025
    1.0
    I had put in a complaint letting them know I received a sour smoothie and it was not drinkable. I received a call from a manager who was very nice, we spoke about it and I was told to say my name next time I come in it will be in the book for a free smoothie. Well I just did that and guess what my names not in the book. So now I’m embarrassed & the woman behind the counter won’t do anything because my name isn’t there.
  • AA
    ashley
    Oct 8, 2025
    5.0
    I went this morning to grab smoothies for me and my sister. The smoothies were great and the place was super clean. One of the staff even offered to give me a refund when I came back after I dropped my smoothie. Goes to show how kindness can go a long way. Definitely worth the visit!

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe in Centereach Mall accept reservations?

No, this location does not accept reservations.

What are the regular dining hours for Tropical Smoothie Cafe in Centereach Mall?

The cafe is open every day from 7:00 AM to 9:00 PM, except Sundays when it opens at 8:00 AM or 9:00 AM depending on the service.