McDonald's

3.8
1419 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1724 Middle Country Rd, Centereach, NY
11720, United States

Hours

Reviews

3.8
1,419 reviews
5 stars
655
4 stars
299
3 stars
220
2 stars
85
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly during busy hours.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues with bathrooms and overall sanitation.

Speed of Service

Customers consistently mentioned slow service, especially in the drive-thru, with long wait times reported.

Food Quality

Mixed feedback on food quality, with some enjoying the meals while others received cold or poorly prepared food.
  • CC
    Cliff
    5 days ago
    4.0
    I haven't been here since it was remodeled, very clean inside, ordered at the kiosk and food delivered to the table.
  • IS
    Ilse Saravia
    Dec 23, 2025
    1.0
    My order was taken 2 times at drive though and 4 times inside when I asked for help with the wrong order. it only consisted of two things. Manager Elizabeth is super rude and acted like a smartass and had her other employee who was also rude. This place is so unprofessional what can you expect from a McDonald’s though right
  • EK
    Ed Kiss
    Dec 23, 2025
    1.0
    Cold food, accused me of saying something not in the bag. Really ? If it’s missing something, I’m not going to lie about it. Just rude and unprofessional.
  • GC
    Gabriel Cardoza
    Dec 21, 2025
    3.0
    Hi, I am a worker of a McDonald’s too, and I went to this restaurant to order my food to the register (at 8:30pm approximately today 12/21/25). First things first, there was a worker laying on the counter where the food is placed unprofessionally, and rude. I managed to hear a name, which was Amir. I don’t know if it was this guy, but because of his facial traits, he looked Indian ethnicity. (I am so sorry if not and for my assumptions) Here is why he is unprofessional: I asked him if he was taking orders, he responded by: “yes, or you can use the kiosk if you want.” (I don’t do this at my restaurant, I take their orders politely. By the way, I am 15 years old, this gentleman looks like an adult, he should be better than me at costumer service.) he said this while he was still laying on the counter waiting for his co-worker for whatever he was doing. I personally was not satisfied with this costumer service. I ordered my food, and I waited. I also went there because I was thirsty and I needed some water, so I ordered a large cup of water. This time, the other co-worker asked very politely if we were ordering. I told him “no, but could I have a large cup of water, please”. The gentleman was confused by my request which was odd because in the McDonalds like mine there is usually water but in this one I don’t see any. He gave me the cup and said “it’s on the house” which still was odd but because water is free either way, still this was really nice and that’s why I didn’t marked this a ONE star! I was confused by this because in my McDonalds we give out tap water for free depending on the size they ask for. The food was done really fast. But, My dad told me that where was his drink? so I went and asked the same guy that was rude to me and told him, “oh, we’re missing a medium Coke”. He told me, “oh yes that’s because the other worker gave you the large size cup.” Obviously I was confused because the large cup was for the water that I requested which was free, and by the way there was no water, so I got myself iced tea. I told him this and I explained him why I had this drink, but he didn’t care and told me, “but that’s not water,” I, said “yes because you guys don’t have water. Can I have the Coke that’s on the order?” He said, “OK but I have to charge you for another drink” And I was like, “oh, but this one is the one I asked because water is free, but you guys don’t have water, and the other worker told me that it was on the house, so what’s the problem?” He still insisted to charge me and said “ yea but I still have to charge you for another drink” which didn’t make any sense at all. Lastly, he didn’t care so he still charged me. I honestly Didn’t like this customer service because not only he did not care for my justification which was right and It was Not my fault because the drink was on the house like the other co-worker said, but because the nonsense and unnecessary and unprofessional way that this worker treated me and acted like. Very bad compared to his co-worker, which had a band-Aid so it’s better detailed who were working this day. Thanks!
  • LL
    Luca Lorusso
    Dec 20, 2025
    1.0
    Their drive-through is just absolutely horrible. Anytime I came to pick up my order from this place. That is the closest one to my house is impossible. It takes so long to give a service. They just not a fast food. They are slow food.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Centereach?

McDonald's in Centereach is open daily from 6:00 AM to 1:00 AM.

Does McDonald's Centereach offer drive-through service?

Yes, the drive-through is open daily from 6:00 AM to 1:00 AM.