Arby's

4.0
1021 reviews
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Business Details

1759 Middle Country Road, Centereach, NY
11720, United States
(631) 676-4957
http://www.arbys.com/locations/us/ny/centereach/1759-middle-country-road/store-8767
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1759 Middle Country Road, Centereach, NY
11720, United States

Hours

Reviews

4.0
1,021 reviews
5 stars
544
4 stars
213
3 stars
104
2 stars
46
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, order mistakes, and unprofessional behavior from staff.

Food Quality

Mixed reviews on food quality, with some praising freshness while others noted issues like cold or poorly prepared items.

Staff Friendliness

While some customers appreciated friendly and helpful staff, others experienced rudeness and lack of professionalism.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items, indicating a need for better attention to detail.
  • BC
    Billy Comins
    Dec 30, 2025
    5.0
    Always has great sandwiches. We live 20 miles away and look forward to going there at least once a month.
  • AS
    Anthony Smith
    Dec 22, 2025
    1.0
    Horrible customer service. I place an order online on december 15th, accidentally i ordered 3 sandwiches which I told the mad at your when I got there. They said there was nothing they could do for me that I had a contact customer service/ corporate. I only left with one sandwich. I called as soon as I got back in the car, and they told me it could take up to 5 days. I called again Friday dec 19th and I was told the manager will email me. Its Dec 22 and I still haven't gotten the email for my refund. It's not a lot of money but I don't like paying for something I did not get. They have really bad customer service. I think i'm gonna have to jump through hoops to get my money back. I'm never going back there again. Make sure you do not make the same mistake I did ordering. You'll never get your money back.
  • SS
    Sonja Smith
    Dec 17, 2025
    2.0
    If you make a mistake ordering, the store can refund you. You have to call customer support and get disconnected. Then never get credit. They are so rude! Last time I order on app. I'll try just in store. Horrible customer service!!!
  • MM
    Michelle Melvin
    Dec 10, 2025
    1.0
    There was a long strand of black hair in my sandwich tried to call and complain but no one answered
  • PM
    Patricia Martin
    Nov 20, 2025
    2.0
    Is it too much to ask for napkins at the drive thru? Has happened to me a few times
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