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McDonald's

3.2
(1432 reviews)

Business Details

13 N Peterboro St, Canastota, NY
13032, United States
(315) 697-2342
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 N Peterboro St, Canastota, NY
13032, United States

Hours

Reviews

3.2
1,432 reviews
5 stars
409
4 stars
277
3 stars
258
2 stars
136
1 star
352

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Cleanliness

The restaurant was frequently described as dirty, with reports of filthy dining areas and unsanitary conditions.

Food Quality

Many reviews mentioned cold, stale, or incorrect food orders, indicating a significant issue with food preparation and quality.

Staff Attitude

While some staff were noted as friendly, there were numerous complaints about unprofessional behavior and poor customer service.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff arguing and poor organization.
  • GS
    Grant Smithly
    2 days ago
    1.0
    Unbelievable slow how can you have such little help or incompetent employees please close this location until staff issues are fixed
  • BA
    Brittany Ayer
    4 days ago
    1.0
    This place is terrible absolutely terrible I try so hard to not stop here. Everytime its a 20 minute wait in the damn drive thru or inside. This mcdonalds is a complete joke been here since 11 parked its 11.44 still no food, and the inside is filthy. Hungry kids in the car. Im so mad
  • TH
    Tracy A Haynes Haynes
    Feb 22, 2026
    1.0
    My wife used the lady's room nasty they need the heath department called on the the hole place was nasty dirty even the walls. Windows doors floors just nasty trash wasn't taken out I never seen bathrooms so dirty in my life . My meal looked like the hamburger has hanging around couple of Days no soap no handsandinater just not right.
  • ML
    Mark van Lieshout
    Feb 14, 2026
    1.0
    30+ minute wait for food. Finally got to the window and they lost our order and said it didn't exist. We insisted that our order was real and I provided my name and mobile order number. A couple minutes later they produced it but messed up my daughter's happy meal. Food tastes good otherwise, but the wait and chaos inside makes it not worth it.
  • FH
    frederick harter
    Feb 12, 2026
    2.0
    Why is This restaurants shake machine always down. Ill never understand how you can run a restaurant and not have your equipment working properly. Such an absolute disappointment.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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