McDonald's

Reviews

• BW

  Bert J van der Werff

  Jan 1, 2026
  1.0
  Been in the drive thru more than 35 minutes and still not at the window. Same slow service everytime. How can they be this slow its supposed to be fast food. Totally unbearable. I ordered through the mobile app and already paid otherwise I would have left a long time ago
• MJ

  Mary juste

  Dec 31, 2025
  1.0
  This McDonalds has seriously gone down hill. You either have a long wait for your order even if you order ahead for curbside pickup we’ve waited 30+ minutes for orders to be brought out as the line keeps moving along. I even had to walk in to get my order once after waiting almost an hour!!! Yes it was a big ish order we’re a family of 7 I had to make multiple trips to carry it all out because they had no cup carriers or big bags to put the food in. Foods either cold or stale tasting. Or they mess up your food or don’t give you all of your order. Worst McDonalds ever
• MT

  Mark Tornatore

  Dec 30, 2025
  1.0
  I’ve tried the Canastota location before and been disappointed. Don’t ask me why I gave them another try today. Middle of a snow storm and just wanted fast food to get back on the road. I visited the “restaurant “ about 1:45pm. Not busy at all. Should have been easy, right??? No one at the counter to take my order. I was not attended to for 5 minutes. Ordered a Quarter Pounder with Cheese, fries and a soda. After offering I went to get my Diet Coke. The counter was filthy , like the rest of the place. Drinks spilled everywhere. Straw papers on the counter and floor. Napkin dispensers empty. Flat soda machine that sputtered all over my jacket sleeve. Nice so far?? Waited 15 additional minutes for my order. I thought, “Cool, they are cooking me up a fresh, hot burger for me!” Wrong again! My burger was clearly held over from the lunch service. It was overcooked and thinner than a pancake. It had had every molecule of moisture squeezed out of it. But it gets better! The toppings were a mess! Wet, soggy, lettuce and bun as a result. Not even a fresh slice of cheese to attempt to deceive me. Unappealing and, frankly, deplorable! Fries were good, though. I’m thinking that the parent company is just ignoring the rampant problems at this franchise location. It demonstrates a profound disregard for the “Brand” and a frank lack of pride. In my mind, the best thing they could do is to discharge the current employees and raze the “restaurant.” Please don’t rebuild it right away! Allow us the opportunity to get the foul taste out of our mouths!
• AA

  Anfojesus Ann

  Dec 27, 2025
  3.0
  The sandwich beef was too salty, my daughter complained about the same thing. The ones in Canada has a much healthier flavor. They don't have lactose free milk, neighter honey or brown sugar. It's a no star for me.
• KJ

  Kim Jollie

  Dec 14, 2025
  1.0
  I will no longer go here. Every time I go there is a 40 minute wait. The food is always cold and the soda is flat. I have complained about this before and it seems nothing changes. The staff is rude and unprofessional. The overall restaurant is filthy. The tops to the tea dispensers are always hanging off and the ketchup pump is empty. Most time the soda fountain is empty and when it’s not the soda comes out flat. It looks like the counters and tables are never cleaned. I find it surprising that this place hasn’t removed the current staff and management. This place needs a complete overhaul. This place needs to be shut down given a good cleaning and have new staff and managers come in.

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