McDonald's

3.2
1404 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 N Peterboro St, Canastota, NY
13032, United States

Hours

Reviews

3.2
1,404 reviews
5 stars
407
4 stars
275
3 stars
255
2 stars
132
1 star
335

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for in-store orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, incorrect, or poorly prepared items, with some customers receiving moldy food.

Cleanliness

The restaurant was frequently described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.

Staff Behavior

Customer service was often criticized, with reports of rude staff, unprofessional behavior, and a lack of organization among employees.

Management Issues

Several reviews pointed to poor management and staffing levels, leading to disorganization and inadequate service.
  • BA
    Bonnie A
    Nov 16, 2025
    5.0
    The staff is pleasant. The food is Good I don't have too many complaints other than waiting in the drive-thru for 40 minutes that was unpleasant but that's the only complaint I have about that location so I guess that's good!
  • AW
    A. W.
    Nov 14, 2025
    1.0
    Soooo slow!! Do not go if you're in a hurry! Took 30 mins in the drive thru!! Not the first time it took this long - thought I'd give it another chance - big mistake!!
  • JJ
    J
    Nov 13, 2025
    3.0
    Based on other reviews of this location, I can somewhat understand how my experience turned out the way it did. I went through the drive-thru on 11/1/2025 at 2:44pm and ordered two cheeseburgers with extra pickles. The drive-thru staff themselves were very pleasant and provided good customer service, so that wasn’t the issue. The downside was the food quality. Even though there were no other cars in the drive-thru, I waited over five minutes, and the food still came out cold. The cheeseburgers didn’t include pickles—regular or extra—and there were no onions either. It seemed like the line cook wasn’t paying close attention to the order or the ticket details. Overall, the staff was friendly and caring, but the accuracy and quality of the food missed the mark. My takeaway is to double-check my bag before leaving this location in the future.
  • LL
    Lisa LaBonte
    Nov 12, 2025
    1.0
    If you’ve ever wanted to experience a live-action traffic experiment gone horribly wrong, swing through this drive-through. You enter a tiny lane that splits into two ordering lanes — sounds efficient, right? Wrong. Because about one car length later, both lanes have to immediately merge back into one to reach the single payment and pickup window. It’s like watching a demolition derby in slow motion, complete with honking horns, angry hand gestures, and confused drivers trying to remember how merging works. It took nearly 40 minutes to get food — and this wasn’t even during lunch or dinner rush. Meanwhile, the poor folks who actually parked and went inside? Trapped. Cars wrapped around the building like a metal python, blocking every single parking space. Whoever designed this drive-through deserves an award — for most chaotic traffic simulation ever created.
  • LK
    Laural Keyla
    Nov 1, 2025
    1.0
    You'd think being right off the thruway this McDonald's would be managed well, but quite the opposite. You're better off paying half the amount of money for fresh food from somewhere else than wait 20+ minutes for food here. Insane.

Frequently Asked Questions About McDonald's

What are the McDonald's Canastota location's regular hours of operation?

The restaurant is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 9:00 PM on Friday and Saturday for dine-in.

What are the drive-thru hours at McDonald's Canastota?

The drive-thru operates from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Friday and Saturday.