Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times, poor service, and staff attitudes that detracted from their experience.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and a cluttered kitchen area.
Food Quality
There were numerous complaints about cold or poorly prepared food, including old fries and incorrect orders.
Staff Friendliness
Despite service issues, some customers praised the friendliness and helpfulness of individual staff members.
Overall Experience
Many customers expressed disappointment with their experiences, suggesting a decline in quality and service over time.
BP
Brittany Pulver
Jan 30, 2026
1.0
Door dash orders are ruining this place. They can’t keep up with drive thru, inside customers and pick up orders/delivery. Same for so many restaurants . Wish corporate would put a cap on orders so the employees can actually serve the customers that are physically there. I haven’t been back in over a year and I’m sure others feel the same based on reviews.
JC
Joe Caramazza
Jan 15, 2026
1.0
Waited 35 minutes in the drive thru tonight. This place has fallen off a cliff in terms of customer service, cleanliness, and food quality over the years. To the point where if you want wendys, it may be quicker, and better tasting to travel 20 minutes to the Geneva location. Even with the 20 minute drive you will still have your food faster than the one in Canandaigua.
DS
Darrell Swan
Jan 3, 2026
5.0
The bacon double cheeseburger meal, was hot, French fries Hot out of the oil, the best way to have them. I love being able to taste the meat.
KP
Ken Patterson
Nov 16, 2025
1.0
The breakfast was gross. Sausage and eggs were both cold, cheese just slapped on there, cold, English muffins were hard as a rock and cold, though they had obviously been toasted at some point in the past. On top of that they got my order wrong.
MM
Melvin Medina
Nov 4, 2025
1.0
I placed an order through the drive-thru, and when I received my food, it was cold. Before my order was handed over, I observed an employee at the window handling items in the cooler while seemingly confirming my vehicle’s position in line. Regardless of intent, this came across as unprofessional and concerning — especially for a local business that relies on community trust. Additionally, the kitchen area appeared cluttered, with boxes scattered around. This presents a clear safety and fire hazard that should be addressed and properly organized.
Is the Wendy's at 10 Ellen Polimeni Blvd in Canandaigua currently open?
Yes, the Wendy's at 10 Ellen Polimeni Blvd, Canandaigua is open and committed to serving quality food every day.
What are the operating hours for Wendy's drive-thru in Canandaigua?
The drive-thru is open daily from 6:30 AM until 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, Wendy's in Canandaigua serves breakfast, including combos, sandwiches, coffee, and sides available via order.wendys.com or their app.
What payment methods are accepted at Wendy's in Canandaigua?
This Wendy's accepts American Express, cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app.
How can I provide feedback or contact the Wendy's location in Canandaigua?
You can contact them at (585) 394-8660, use Live Chat via their contact page, call 888-624-8140, or complete their customer satisfaction survey online.
What nearby restaurants are close to Wendy's that I might want to visit as well?
Nearby dining options include Tim Hortons for coffee, Pontillo's Pizza & Pasta and Koozinas Restaurant for pizza, and Fire on the Lake and Young Lion Brewing Company for diverse meals and drinks.
Are there any grocery or retail stores near Wendy's in Canandaigua?
Yes, Wegmans is a nearby retail store where you can shop for groceries before or after dining at Wendy's.
What fitness or wellness facilities are near Wendy's?
Nearby fitness options include Curves gym and Canandaigua CrossFit for workouts and recreational activities.
How can nearby landmarks or services help me when visiting Wendy's?
Landmarks such as Pinnacle North Apartments provide easy accommodation options, while places like Walgreens pharmacy nearby can fulfill additional needs during your visit to Wendy's.
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